Program Manager for Online Programs

4 weeks ago

Bronx, New York, United States Fordham University Full time

About Fordham:

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program ( EAP ); tuition remission; and generous time off.

Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Department: GSE On-Line Education

Campus: Lincoln Center (LC) - NYC

Position Summary:

Reporting to the Director of Online Learning, the Program Manager for Online Programs provides administrative and programmatic assistance to the Director of Online Learning. The incumbent works closely with the Graduate School of Education online programs and manages their administrative systems, including policies and procedures. The incumbent ensures timely and accurate input of data and reporting. This position may require occasional evening and weekend work hours.

Essential Functions:

Works closely with the Director of Online Learning, Associate Dean, Dean, Student Success Counselor, and other administrators and faculty to provide cohesive, smooth operational delivery of online programs.

Develops, documents, implements, and evaluates internal processes and procedures. Maintains, revises, and disseminates handbooks and procedural guides with an eye for accuracy and efficiency. Establishes the organizing structure of the office.
Plans, organizes, and manages document repository using Google Drive and Google Suite applications.

Gathers and analyzes results from administered surveys and communicates them to related stakeholders; Maintains records and statistics for reports related to the Office of Online Learning. Maintains continuity of work operations by discovering, analyzing/gathering information, determining needs, documenting and communicating needed actions to leadership.

Works with Division Chairs and the Student Success Counselor to ensure accuracy in course offerings and projected course offerings.

Leads project management and prioritizes projects to optimize the workflow of the office.

Schedules special events as needed with planning logistics, for in-person, hyflex, and virtual gatherings.

Maintains up-to-date scheduling calendar for the Office of Online Learning.

Leads oversight of graduate assistants.

Required Qualifications:

Bachelor's degree

A minimum of 2 years of administrative and direct customer service experience in a school or educational setting

Preferred Qualifications:

Master's degree in business, education, or related discipline

Experience in project management

Minimum of 5 years of administrative and direct customer service experience, preferably in a school or educational setting

Technical proficiency in specialized platforms such as Interfolio, DegreeWorks, Banner, Slate, and Blackboard

Minimum Salary: $70,000

Maximum Salary: $85,000

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