Executive Housekeeper- Indianapolis Airport

1 month ago

Indianapolis, Indiana, United States Crowne Plaza Full time


Executive Housekeeper

The Crowne Plaza Indianapolis Airport is searching for an Executive Housekeeper to be part of our hotel team. The Crowne Plaza is locally owned and managed by General Hotels Corporation, a premier hotel management company providing award-winning hotel accommodations at well-known hotel brands throughout the Midwest.

The Executive Housekeeper will deliver the best in service, quality and value to every customer, every time. They will maintain customer satisfaction as the driving philosophy of the Housekeeping Department, personally demonstrate a commitment to customer service by responding promptly to guest needs, ensure your staff, including all new hires, are trained and meet standards, and empower the housekeeping staff to deliver customer service by encouraging and rewarding responsive guest assistance and consistent cleanliness.

DUTIES AND RESPONSIBILITIES
  • Maintain physical product standards by routinely inspecting rooms, public areas and laundry facilities to ensure proper working condition and departmental supplies are stocked at proper levels.
  • Work with the General Manager and Director of Operations on analyzing financial and operating information on an ongoing basis in order to adjust labor, supplies, materials, and other costs to achieve budget.
  • Ensure department staff is trained in control procedures and outlined by internal audits, and that these procedures are consistently followed.
  • Manage functions including recruiting, interviewing, selection, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.
  • Maintain a positive, cooperative work environment between staff and management.
  • Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs.
  • Help to develop management talent by acting as a mentor for direct reports.
  • Resolve employee grievances fairly and timely with the assistance of the General Manager and Director of Operations.
  • Ensure employees fully understand performance standards, review process, and reward successes.
  • Manage safety program to protect guests and employees and which meets OSHA requirement.
  • Use ongoing safety plan to minimize workers' compensation claims.
  • Submit work orders to the maintenance department on a timely basis and follow up to ensure completion.
  • Manage security procedures such as key control and lost and found.
  • Monitors payroll and hours.
  • Assures property operation meets internal audit standards.
  • Coordinate with General Manager, Director of Operations and Chief Engineer in the repair and maintenance program as related to guestrooms and public areas.
  • Demonstrate positive leadership, which inspires employees to meet and exceed standards.
  • Maintain neat, organized, and clean work areas.
  • Maintain inventory of guestroom and housekeeping supplies including all month-end inventory.
  • Promote employee empowerment.
  • Attends and schedules and conducts departmental meetings.
  • Works with the General Manager and Director of Operations to complete reports (forecasts, annual budgets, action plans etc.).
  • Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests.
  • Purchase all basic cleaning supplies, linen, and equipment.
  • Conduct performance appraisals.
  • Coordinate training for new employees.
  • Perform in the capacity of any person supervised to include cross training.
  • Perform all other duties as assigned by the General Manager.
  • Inspect rooms for VIP arrivals.


JOB REQUIREMENTS
  • Previous housekeeping service experience is required. Previous experience in a similar position or within a hotel preferred.
  • Excellent communication skills both verbal and non-verbal.
  • Guest service-oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
  • Ability to read and speak English.


BENEFITS
  • Medical, Dental and Vision Insurance Options
  • Company Paid Life Insurance
  • Company Paid Telemedicine
  • Supplemental Life Insurance
  • 401K
  • Hotel Room Discounts
  • Company Paid Employee Assistance Program
  • Perks through Benefit Hub
  • Generous Time Off Package

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