Business Analyst/Senior Cloud Applications Consultant

Found in: beBee jobs US - 2 weeks ago

Dallas, Texas, United States opentext Full time

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity

The Business Analyst/Senior Cloud Applications Consultant role entails engaging in large, complex B2B solutions and critical strategic customer accounts. To succeed, the Applications Consultant must have demonstrated a high level of success in delivering large scale solutions and working closely with clients to build an effective partnership.

You Are Great At

  • Conducting requirements gathering workshops with the customer's business and technical team concisely
  • Understand the complex requirements of the customer and follow up with any clarifications needed on the requirements
  • Understand the Statement of Work and be able to discuss in scope vs out of scope requirements with internal team and customer
  • Documenting requirements in a Business Requirements Document for review by the customer
  • Documenting existing and proposed new Business Workflows
  • Working with technical leads to document the Functional Requirements Document for review by the customer
  • Working with technical leads to understand requirements for integration points
  • Creating traceability matrix that traces use case to functional requirements to business requirements
  • Writing User Stories in JIRA for the review by the customer and development team
  • Working with the project manager to deliver results as per the project plan timelines
  • Being a good team player, flexible and adaptable
  • Developing and maintaining customer relationships, managing customer objectives and expectations with a high level of drive and confidence
  • Identifying and executing continuous improvement initiatives that improve efficiencies and cost
  • Managing relationships with both internal and external cross functional support teams in the Sales, IT, Operations, Support and Engineering organizations
  • Providing solution delivery consultation, working closely to align with customer strategic planning

What it takes:

  • Must have very strong interpersonal and communication skills including a demonstrated ability to partner with others, and be able manage complex relationships
  • Experience managing delivery using multiple methodologies and disciplines
  • Experience in providing solutions using best practices based on the business scenarios
  • Strong attention to detail and the ability to grasp concepts quickly
  • Ability to triage escalations and drive resolution quickly and effectively.
  • Knowledge of Identity Access Management concepts is a plus
  • Bachelor's degree in business, Computer Science or related field and experience with Six-Sigma Process or similar methodologies

This role can be a virtual role.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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