Project Manager III
4 weeks ago
Location: New York, NY
Position Type: Contract
Job Summary:
The Business Change Manager is responsible for developing and implementing the most appropriate change management approach to successfully deliver required business change and transformational benefits. The role will raise awareness on the importance of change management to deliver effective and sustainable business transformation / behavioral change across the division. The Business Change Manager will work collaboratively with the business, project community and members of the change team to efficiently share business insights and change management experiences and expertise to drive the embedding of a more 'Agile Change Mentality across the organization.
Job Responsibilities:
- Lead the development of the change management approach to a given program/initiative aligning to the business strategy
- Engage and shape change strategy with senior sponsors and stakeholders
- Define the optimal communications and engagement plan to deliver a given program/initiative benefits
- Ensure alignment to the business strategy, priorities and delivery of case for change plans, agreed embedding targets at the outset of each program/project.
- Adopt the change management framework and standards
- Manage key business stakeholders to take ownership for the case for change and to champion the change activities (e.g. managing resistance to change to speed up adoption) in the relevant change program/initiative assigned
- Follow consistently the change management processes and procedures and communications guiding principles and suggest improvements where necessary
- Ensure that the change management approach is in line with industry best practice and standards (e.g., PROSCI)
Other Responsibilities:
Deliver in class change artefacts, including:
- Change strategy - to describe the overall approach change is managed focusing on timely, simple and consistent, two-way communications at all levels
- Stakeholder analysis- to deliver a comprehensive analysis of stakeholders by groups, locations and level buy-in and engagement required to ensure a smooth roll-out of the change per group
- Change impact assessment - to determine the level of impact per group and what interventions are required to support and prepare these groups for the change
- Communication and engagement plan - to ensure people receive the right message, at the right time regularly throughout the program
- Training approach - to determine which groups may require training and the best approach to develop new capabilities | Embedding strategy - to define how the new ways of working will be measured and embedded across the organization
- Build and maintain strong relationships with key internal and external business stakeholders to ensure that service delivery meets expectations.
- Manage and guide change champions and key stakeholders at all levels / cross departments and geographies on how to address resistance to change / obtain buy-in on complex and challenging situations
- Stimulate regular honest and constructive two-way feedback
- Understand business continuity plan to ensure own role is understood in case of a disaster situation and the support they can provide.
- Drive roll out of robust business readiness and knowledge transfer (around upskilling new members of staff) plans to speed up adoption and minimize business disruption and resistance during the transition and post deployment period
- Matrix management of one or more resources, depending on size and complexity of change, to ensure that people, resources and processes are aligned with business needs and fit for purpose.
- Consistently deliver best practice change interventions that align / delivers business priorities and strategy
- Share and collaborate with new members of the team to become confident subject matter experts in change management
Skills/Knowledge/Experience and Qualifications:
- Excellent communication skills both written and verbal
- Ability to liaise with all levels of internal and external stakeholders
- Relationship, influencing and negotiation skills
- Strong ability to facilitate outcomes within the business using influencing and negotiation skills
- Resilient, self-driven & emotionally intelligent
- Matrix management, relationship and network building skills
- Practice build of a network of skilled change managers with deep business knowledge
- Senior stakeholder management experience
- Strong people management skill
- Solid (7+ years) of experience in a Change Management role (preferred) and leading large scale transformation / behavioural change program experience in a large, blue-chip organization.
- Expert knowledge of change management skills and on the use of project management practices, methodologies and tools
- Accreditation on Change Management (e.g. PROSCI Change Management Practitioner and Project Management (e.g. PRINCE2 Project Management Practitioner)
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