Enterprise Software Engineer Senior

3 weeks ago


Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY

We are seeking an Enterprise Software Engineer Senior to join our team. This full time role will work days - open to remote work.

Purpose of the Position: Under limited supervision, provide exceptional support for HCMC applications throughout the systems life cycle and serve as a liaison with operational owners/customers on large and complex projects and work-efforts. Mentors and trains team members.

Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Alabama, Arizona, Arkansas, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Nevada, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, and Wisconsin.

RESPONSIBILITIES

  • Manage complete lifecycle for large/complex supported applications including implementations, maintenance, upgrades, and retirements
  • Coordinate complex root cause analysis and error resolution. Guide team in the understanding of various error logs (Windows/App/IIS/Firewall/etc.)
  • Educate team in the understanding of basic security best practice activities including Firewall rules on servers/workstations, password and credential management, TLS, and SSL
  • Coordinate team in the understanding and ability to evaluate and modify configuration components (.ini/xml files)
  • Learn all IS&T tools (ServiceNow, Outlook, etc). Act as partner with ServiceNow team in the creation of new forms/workflows
  • Implement and understand best practice around security (Servers/fileshares/IIS/Web servers/etc.)
  • Participate in rotating overnight/weekend on call schedule for off-hours support
  • Translate technical terminology and concepts to non-technical team members. Create high quality documentation/educational materials for the appropriate audience
  • Provide 2nd tier support and troubleshooting for functional/analytical/technical support tickets
  • Work in a team-oriented and collaborative environment
  • Understand basic DICOM/PACS config and message parsing/evaluation
  • Review proprietary interface engine messages
  • Provide guidance on basic HL7 message formatting and message evaluation as it pertains to a project/requirement (ADT/Orders/Results)
  • Navigate and configure non-standard O/S (LINUX etc) as directed by instructions
  • Act as project coordinator for small to medium projects that require IS&T resources or analysis
  • Maintain and support Citrix published applications
  • Participate as standing Member of Technical Discovery Team (TDT)
  • Participate in application budget management and analysis activities
  • Participate in Application vendor contract discussions and validation
  • Provide regular and/or off hour on call support as scheduled
  • Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

  • Bachelor's degree in relevant field
  • 5 years of relevant experience

-OR-

  • An approved equivalent combination of education and experience

Preferred Qualifications:

  • Healthcare industry experience
  • PACS experience
  • Ability to collaborate and bring teams together
  • Experience developing technical/systems design specifications and building system solutions
  • Experience executing risk mitigation plans
  • Demonstrated ability to spearhead resolution of team related issues

Knowledge/Skills/Abilities:

  • Ability to think strategically and demonstrate flexibility to adapt to changes in organizational or department priorities
  • Critical thinking and problem-solving skills
  • Demonstrated analytical, critical thinking, problem solving, and conflict resolution skills
  • Ability to multi-task and prioritize tasks
  • Ability to explain or demonstrate technology in a manner suited to the audience
  • Ability to provide customer focused service and communicate the value of proposed solutions
  • Ability to serve as subject matter expert for technical questions
  • Understanding and ability to evaluate and modify configuration components (.ini/xml files)
  • Ability to translate technical terminology and concepts to non-technical team members
  • Ability to work in a team-oriented and collaborative environment
  • Ability to review proprietary interface engine messages
  • Familiarity with Citrix published applications and how to maintain and support

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Department: Enterprise ApplicationsPrimary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = hours per pay period)Shift Detail: DayJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: Non-Union Job Posting: May

EEO/Disability/Veteran employer.

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