Sportsbook Supervisor

QualificationsMust have excellent communication skills and be well-presented, polite, tactful, and friendly.
Ability to resolve complaints and difficult situations calmly and patiently.
Ability to multitask.
Minimum 1 year of experience in a managerial/supervisory role
Must be proactive and professional with the ability to set and achieve goals.
Computer literate and ability to easily navigate Microsoft Office Suite
Previous cash handling experience
License RequirementsMust be licensed by the RI Department of Business RegulationEssential Job FunctionsAssists the Sports Book Manager in daily operations.
Explains wagering rules, including betting lines and odds, and procedures to guests as needed.
Approves over the limit wagers for the property in absence of manager and approve low limit comps.
Approves and refuses wagers from customers.
Updates and maintains all customer sheets.
Monitors all monies being wagered and updates the betting odds according to company policy.
Accurately issue and redeem betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements.
Maintains & continually updates knowledge of regulations.
Knows and abides by policies, procedures, internal controls and courtesy guidelines.
Performs all duties in accordance with state gaming regulations.
Handles guest disputes quickly and effectively within the level of their authority.
Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
Promotes safety awareness to minimize work related injuries.
Maintains knowledge of property information.
Ensures compliance with the federal currency transaction reporting requirements.
Physical/Mental RequirementsConstant standing and walking and occasional sitting.
Frequent talking and hearing
Occasional lifting, carrying, stooping, repetitive motions, eye/hand/foot coordination.
Working ConditionsRegularly exposed to smoke, bright lights, and noise Source: Hospitality Online

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