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Thrift Store Manager-Hope Healthcare-Bonita Springs

3 months ago

Bonita Springs, Florida, United States Chapters Health System Full time
It's inspiring to work with a company where people truly BELIEVE in what they're doing

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day.

Our employees make all the difference in our successRole:

The Thrift Store Manager is responsible for the day-to-day operational management of the store to ensure profitability while maintaining a high level of customer satisfaction.

Also responsible for the coordination and supervision of 100+ Thrift Store Volunteers, Thrift Store Assistant, and Truck Driver(s). Works collaboratively with the Development Department.

Qualifications:

  • Bachelor's degree or an equivalent combination of experience and education
  • Minimum of five (5) years of related experience
  • Minimum of one (1) year management experience
  • Minimum of two (2) years' experience in retailing, thrift, consignment or used merchandise sales
  • Experience in supervision of numerous volunteers or supervisory experience with a minimum of 20 employees for several years preferred
  • Strong communication (written and verbal) skills and well-developed interpersonal skills with the ability to work with and manage multiple volunteers and handle varied personalities from diverse backgrounds
  • Ability to work as a team member and develop and cultivate strong relationships with the volunteers, store staff, Company personnel, and the community
  • Ability to strategically plan ahead and be innovative
  • Ability to plan and implement marketing and promotional campaigns
  • Ability to secure financial support from donors and community businesses
  • Strong organizational and administrative skills
  • Results and goal oriented qualities
  • Ability to plan short and long term, sales strategies, goals and prioritize workloads; multi-task in a fast paced environment with delegation of activities and follow-up on results

Physical requirements:

Position involves walking and standing, bending, pushing, pulling, carrying, engaging in repetitive motions, and occasional lifting of merchandise (with assistance) weighing up to 50 lbs.


  • Ability to use Microsoft Word, Excel and Internet technologies
  • Company Driver – Valid driver's license and automobile insurance per Company policy. Ability to travel off-site to meet business needs.
  • Must have reliable transportation

Competencies:

  • Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
  • Comply with Company policies, procedures and standard practices.
  • Observe the Company's health, safety and security practices.
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Use resources in a fiscally responsible manner.
  • Promote Company through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  • Improve own professional knowledge and skill level.
  • Advance electronic media skills.
  • Support Company research and educational activities.
  • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Leadership Factors:

  • Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.
  • Initiative. Originate action to achieve goals.
  • Management Identification. Identify with and accept the problems and responsibilities of management.
  • Judgment. Make realistic decisions based on logical assumptions which reflect factual information and consideration of organizational resources.
  • Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitors results.
  • Leadership. Use appropriate interpersonal styles and methods in guiding others toward task accomplishment.
  • Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.

Regulatory Compliance:
Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.

Job Responsibilities:

  • Accountable for implementing sales, inventory and operational strategies including opening and closing processes, policies, procedures, and goals that are collaboratively determined with the VP of Development & Executive Director Foundation and Director of Thrift Stores.
  • Secures donations from the community and oversees product pricing strategy and product processing to ensure revenue goals, cost objectives, and Net Income expectations are achieved.
  • Ensures store is presentable, fully stocked, and prepared for business at opening to ensure customer satisfaction.
  • Working collaboratively with Foundation team members, develops and implements sales, marketing campaigns, and promotional campaigns for the store that directly influences sales, donations and positively impacts volunteer morale.
  • Implements all back office functions including, but not limited to, processing of all cash transactions, bank deposits, store reporting, audits, customer transactions, and receiving.
  • Ensures proper training, coaching, staff development, assessment, and training modules are being completed.
  • Oversees inventory and assists with sorting and storing processes. Tracks inventory turnover to enable timely decisions to discount items and/or ship to other locations where consumer interest may be stronger.
  • Reports to the Director of Thrift Stores on sales progress by providing weekly and monthly reports of overall sales, percentage of sales in the various departments, percentage of sales goals reached, and overall operation of the store.
  • Identifies and corrects maintenance concerns while executing safety and security routines to prevent loss and guarantee employee, volunteer and customer safety; conducts daily safety inspections, before opening and throughout the day making sure floors are free of potential hazards, restrooms are in working order, and isles are clear.
  • Ensures volunteer training and scheduling needs are met; they are motivated and retained through proper management and training on Thrift Store Policies and Procedures, and store operations.
  • Performs other duties as assigned.


This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.