Director of Rooms
2 weeks ago
Director of Rooms
Job Locations
US-MN-Eagan
Requisition ID
# of Openings
1
Category (Portal Searching)
Rooms Operations
Overview
A substantial part of the 200-acre Viking Lakes mixed-use development, this destination is home to the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center and TCO Stadium. The location is easily accessible from downtown Minneapolis and St. Paul, the Mall of America and airport, with additional uses for the planned development to include corporate offices, retail, restaurants and entertainment.
The 320-room luxury hotel features more than 35,000 square feet of indoor and outdoor meeting and pre-function space, including a 7,500-square-foot ballroom, a 4,410-square-foot event center and six two-story hospitality lounges for groups and meeting planners to utilize. From small board meetings, conferences and large galas or special events to Sunday football tailgates and more, the Omni Viking Lakes Hotel accommodates groups of all sizes with its robust meetings offerings, multiple food and beverage venues, a signature spa and state-of-the-art fitness facilities.
Job Description
The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Housekeeping, Laundry, Loss Prevention and Mini-bar. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.
Responsibilities
- Oversight of all front office operations including front desk, concierge, bell/door associates and valet parking operations (outsourced) along 4/5 star guidelines
- Insuring the quality and productivity of housekeeping/laundry (in-house) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.
- Excellence in appearance of all areas throughout the hotel
- Management of the mini-bar department and oversight of the gift shop (outsourced)
- Producing constant improvement in guest experience satisfaction metrics
- Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
- Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
- Participation in weekly forecasting and scheduling activities
- Providing assistance in developing the annual hotel budget
- Preparation of action plans as directed by management
- Daily reviews of operating outcomes (including corrective action if required)
- Maintaining high visibility with associates and guests
Qualifications
- Bachelor's degree or foreign equivalency required.
- Must have previous experience in all aspects of the Rooms Division in a property of similar size and quality for a period of five or more years.
- Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
- Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
- Excellent verbal and written communication skills required.
- Must demonstrate strong leadership skills and the ability to nurture managers-in-training.
- Must be detail-oriented and organized.
- Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
- Must be highly service-oriented.
End of Job Description
#IND123
Omni Hotels & Resorts is an equal opportunity employer.
-
Director of Housekeeping
6 days ago
Eagan, Minnesota, United States Omni Hotels & Resorts Full timeDirector of HousekeepingJob LocationsUS-MN-EaganRequisition ID # of Openings1Category (Portal Searching)HousekeepingLocationA substantial part of the 200-acre Viking Lakes mixed-use development, this destination is home to the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center and TCO Stadium. The location is easily accessible from...
-
Senior Director
6 days ago
Eagan, Minnesota, United States BlueCross BlueShield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?This position is responsible for the design,...
-
Director Enterprise Resilience
6 days ago
Eagan, Minnesota, United States BlueCross BlueShield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.BCBS of Minnesota is hiring a Director of Enterprise Resilience in Eagan, MN. The...
-
Senior Director
6 days ago
Eagan, Minnesota, United States Blue Cross and Blue Shield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?This position is responsible for the design,...
-
Medical Director
6 days ago
Eagan, Minnesota, United States Blue Cross and Blue Shield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?The Medical Director will work in Medical...
-
Director of Corporate Development
6 days ago
Eagan, Minnesota, United States BlueCross BlueShield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?The Corporate Development Director will lead...
-
Director of Business Development
52 minutes ago
Eagan, Minnesota, United States Blue Cross and Blue Shield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?The Director of Business Development plays a...
-
Director Enterprise Resilience
7 days ago
Eagan, Minnesota, United States Blue Cross and Blue Shield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.BCBS of Minnesota is hiring a Director of Enterprise Resilience in Eagan, MN. The...
-
Director, Trend Analytics
6 days ago
Eagan, Minnesota, United States BlueCross BlueShield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?The Director of Trend Analytics will support...
-
Director, Enterprise Risk Management
7 days ago
Eagan, Minnesota, United States BlueCross BlueShield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?Enterprise Risk Management (ERM) is a process...
-
Senior Director Architecture
6 days ago
Eagan, Minnesota, United States BlueCross BlueShield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work? Blue Cross Blue Shield of MN is hiring a...
-
Director of Corporate Development
7 days ago
Eagan, Minnesota, United States Blue Cross and Blue Shield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?The Corporate Development Director will lead...
-
Director, Employee Relations
7 days ago
Eagan, Minnesota, United States BlueCross BlueShield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How is this role important to our work?Are you ready to grow your career? We are...
-
Director of Outlets
2 weeks ago
Eagan, Minnesota, United States Omni Hotels & Resorts Full timeDirector of OutletsJob LocationsUS-MN-EaganRequisition ID # of Openings1Category (Portal Searching)Food & BeverageOverviewA substantial part of the 200-acre Viking Lakes mixed-use development, this destination is home to the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center and TCO Stadium. The location is easily accessible from...
-
Director, Trend Analytics
7 days ago
Eagan, Minnesota, United States Blue Cross and Blue Shield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?The Director of Trend Analytics will support...
-
Director, Enterprise Risk Management
7 days ago
Eagan, Minnesota, United States Blue Cross and Blue Shield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?Enterprise Risk Management (ERM) is a process...
-
Senior Director Architecture
7 days ago
Eagan, Minnesota, United States Blue Cross and Blue Shield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work? Blue Cross Blue Shield of MN is hiring a...
-
Director, Employee Relations
7 days ago
Eagan, Minnesota, United States Blue Cross and Blue Shield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How is this role important to our work?Are you ready to grow your career? We are...
-
Director, Blue Partner Strategy
7 days ago
Eagan, Minnesota, United States BlueCross BlueShield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is this Role Important to Our Work?This leadership role will establish and...
-
Senior Director, Clinical Behavioral Health
7 days ago
Eagan, Minnesota, United States Blue Cross and Blue Shield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How Is This Role Important to Our Work?This position leads and executes strategic...
