Full Time Breakfast Host

3 weeks ago

Boston, Massachusetts, United States Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is a company driven by its people. We are a diverse group of individuals who strive for personal growth, challenge ourselves to reach new goals, and always treat others with the respect we expect in return. Our team members worldwide excel in providing exceptional experiences for our guests, residents, and partners by delivering luxury with sincerity. We understand that the key to enabling our team to offer these outstanding guest experiences is through a top-notch employee experience and corporate culture.

At Four Seasons, we value familiar faces, embrace newcomers, and interact with everyone as we would like to be treated. Whether you are an employee, guest, resident, or explorer, we believe our mission is to create lasting memories that will resonate with you forever. This belief stems from our understanding that life becomes more fulfilling when we authentically connect with the people and the environment around us.

About the location:

The latest high-rise building in the heart of Back Bay, the city's newest skyscraper, Four Seasons Hotel One Dalton Street, Boston, offers a cutting-edge urban experience. This 61-story skyscraper embodies vibrancy, modernity, and style. Immerse yourself in a new urban chic setting, complete with an impressive Wellness Floor and the renowned Japanese izakaya-inspired restaurant, Zuma.

Four Seasons Hotels and Resorts can provide what many hospitality professionals aspire to: a chance to establish a lifelong career with global opportunities and a genuine sense of pride in a job well done. For more details on Four Seasons Hotel and Resorts, please visit their official website.

The Opportunity:

Join the team at Four Seasons Hotel One Dalton Street, Boston as a full-time Breakfast Host.

Basic Purpose:

Welcome and guide guests to their seats, manage guest reservations, and address inquiries promptly, courteously, and professionally to ensure optimal customer satisfaction while adhering to all Four Seasons' policies.

Essential duties:

  • Seat guests promptly at a table configured for the party size and preferences.
  • Prepare the host/hostess station, oversee the guest reservation book, suggest room arrangements, maintain a station chart and cover count, all while understanding each server's workload capacity to meet Four Seasons' service standards.
  • Handle phone calls following Four Seasons guidelines, take reservations, and provide information about the restaurant and hotel services.
  • Anticipate guest needs, address inquiries or issues promptly, greet regular guests by name, and consistently use guests' names.
  • Check and update daily menus to ensure quality and appearance, acquire in-depth knowledge of all menu items and daily specials.
  • Collaborate effectively and professionally with colleagues and managers.
  • Available to work on weekends, weekdays, evenings, and holidays.

Who We Seek:

We seek team members who live by the Golden Rule; individuals who naturally believe in treating others how they would like to be treated themselves. We want individuals who share a drive for excellence and inject their passion into everything they do.

Knowledge and Skills:

Education: High school diploma or equivalent.

Experience: Six to twelve months of experience in restaurants, food and beverage, or a related field is necessary.

Skills and Abilities: Proficiency in restaurant operations at Four Seasons, familiarity with hotel operations and policies, and computer and reservation system skills are essential. English language proficiency in reading, writing, and speaking is required.

Four Seasons is an Equal Opportunity and Affirmative Action employer. Candidates from all backgrounds, including minorities, women, veterans, and individuals with disabilities, are encouraged to submit applications. In compliance with Massachusetts law, employers are prohibited from mandating lie detector or similar tests as a condition of employment, recruitment, or continued employment. Employers violating this law may face criminal and civil penalties.

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