Customer Service Rep

3 weeks ago


Burr Ridge, Illinois, United States Aston Carter Full time

Description:

Duties to include but not limited to:
Answer calls-INBOUND AND OUTBOUND
Assist customers with returns and replacement orders
Research products and parts
Be able to identify vendors and parts needed
Process orders, returns, quotes, create part numbers, etc.
Follow up on quotes, open sales orders, emails, etc.
Display courtesy and respect to all customers

Skills:
Good computer skills
Good phone skills
Be able to handle difficult customers
Quick learner and willingness to learn
Able to multi-task
Pleasant manner
Customer Service Experience
Call center experience
Bilingual Spanish highly preferred (but not required)

**Experience researching on accounts is a huge plus, looking up discounts, or investigating account history.

Hours - 8am - 4:30pm

Skills:

customer service rep, CSR, CS Rep, customer service representative, purchase order

Top Skills Details:

customer service rep, CSR, CS Rep, customer service representative,purchase order

Additional Skills & Qualifications:

MUST HAVE:
-2+ years Call Center Customer Service
-1+ years of Microsoft Office Suite experience
- Non-script call center experince

Very nice to have:
-bilingual in Spanish

Experience Level:

Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.



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