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QuickSTAT Air Logistics Healthcare Customer Care Specialist
4 weeks ago
- Processing of consignment orders from clients via email, telephone and via Quick's online booking portal Quick online, (which includes routing, classifying of service type, establishing a deadline and printing the job order.
- Managing the green light approval process for consignments destined to non-EU destinations.
- To assist in providing clients with continuous status notifications and performing the necessary follow-up's (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
- Develop and maintain good working relationships with clients.
- Effective communication with all staff and cooperation within the senior management team
- Maintaining all QuickSTAT Client functionality ensuring compliance with agreed procedures.
- Reports to North America Operations Manager-QuickSTAT KN Desk
- Schedule for Training: Monday-Friday 8am-3pm. Note that this will not be your fixed schedule.
- This is a 24/7/365 Facility and flexibility to work any shift is required
- Highschool diploma or equivalent
- 2+ years of experience in Customer Service
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