contact representative

4 weeks ago


Rome, Georgia, United States Department Of Defense Full time
Summary

Defense Finance and Accounting Services (DFAS) mission is to lead the DoD in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information.

This announcement will be used to fill positions with an entry grade of GS-04, or GS-05 with a target grade of GS-05. The minimum hourly rate for a GS-04 is $17.34, the maximum rate is $22.03. The minimum hourly rate for a GS-05 is $18.96, the maximum rate is $24.65.



Duties
  • Responds to customer inquiries with complete and accurate information by returning telephone calls or responding in writing when necessary.
  • Explains clearly, accurately and concisely to customers in layman's terms, the outcome of research, decisions, options, or time-frames required to resolve an inquiry.
  • Develops applicable solutions to problems and ensures corrective actions are completed.
  • Analyzes customer accounts to identify computation problems, erroneous data, incorrectly processed transactions, duplicate charges, missing documents, and address corrections.
  • Duties will be developmental in nature when the position is filled below the full performance level (GS-05).


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