Housekeeping Manager

2 weeks ago

Miami, Florida, United States Loews Hotels, LLC Full time
Housekeeping Manager

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

  • Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
  • Prepares daily work schedule to meet occupancy demands and room turn
  • Analyzes daily room turn and makes staff or procedural adjustments as necessary
  • Manages Housekeeping Rooms personnel
  • Assumes duties of Assistant Director of Housekeeping in Assistant Directors absence
  • Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns
  • Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors
  • Communicates and coordinates with Front Office operation
  • Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs
  • Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
  • Responsible for overseeing the activities of Housekeeping front line Staff
  • Greets and interacts with guests in an outstandingly friendly and professional manner
  • Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
  • Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering
  • Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
  • Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
  • Maintains close contact and ensures good communication with employees
  • Ensures that responsive and efficient repair services are provided to satisfy guest requests
  • Investigates guest complaints and takes corrective measures
  • Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
  • Interviews and makes recommendations regarding hiring of personnel
  • Interviews and selects Housekeeping line level personnel
  • Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
  • Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
  • Sets agenda for guest awareness training
  • Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
  • Responsible for projects assigned to second and third shift employees, as applicable
  • Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required
  • Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
  • Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.
  • Plans special lobby cleaning projects and ensures their completion, as applicable
  • Coordinates lobby maintenance projects with Engineering, as applicable
  • Plans maintenance of lobby floors, as applicable
  • Coordinates monthly accounting for all supplies requisitioned from other departments
  • Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required
  • Sets agendas for Housekeeping meetings and runs meetings regularly
  • Schedules contract maintenance with outside vendors, as applicable
  • Evaluates housekeeping department employee performance
  • Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
  • Ensures that lost and found items are turned into Security
  • Keeps Director and Assistant Director informed of all matters significantly affecting the department
  • Periodically inventories supplies and equipment
  • Stays current with industry related technological improvements geared toward product improvement and increased efficiency
  • Performs numerous responsibilities to meet time-sensitive deadlines
  • Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction
  • Ensures that responsive and efficient uniform room and repair services are provided, as applicable
  • Prepares department purchase requisitions
  • Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
  • Communicates linen needs, monitors and reports consumption and preservation programs
  • Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
  • Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
  • Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable
  • Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
  • Creates an environment which fosters excellent staff morale and staff retention is a priority
  • Administers Quality Assurance and Cyclical Programs
  • Administers Incentive/Rewards/Recognition Programs
  • Interacts with guests to solve problems and ensure satisfaction
  • Responsible for implementing control systems for keys, pagers, radios, etc.
  • Responsible for efficient operation of HOSTAR System
  • Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
  • Ensures that Housekeeping office and storeroom are kept neat and organized
  • Responsible for the submission of all performance appraisals for assigned employees
  • Other duties as assigned

General

  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with and enforces hotel uniform and grooming standards

  • Housekeeping Manager

    2 weeks ago

    Miami, Florida, United States Loews Hotels & Co. Full time

    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.Job SpecificResponsible for the smooth, efficient, cost effective operation of the Housekeeping Department...

  • Housekeeping Assistant Manager OEM

    2 weeks ago

    Miami, Florida, United States Dua Hotel, Autograph Collection by Marriott Full time

    Job SummaryAssist in managing the day to day operation of the Housekeeping Department and responsible for ensuring efficient operations of the Department in the absence of the Housekeeping Manager and in accordance with Aimbridge Hospitality standards. Management-level associates are expected to work as much of each workday as is necessary to complete their...

  • Housekeeping

    2 months ago

    Miami, Florida, United States Housekeeper Full time

    Raak is looking for an experienced housekeeper to help manage their home in Miami, Florida. The job will include general tasks such as cleaning rooms, bathrooms, and kitchens, as well as shampooing carpets, washing windows, cleaning ovens, and cleaning fridges. We are offering $1000.0 HOURLY for the right candidate. If you have experience in the tasks...

  • Housekeeper

    6 days ago

    Miami, Florida, United States Crew Life at Sea Full time

    Job Summary:We are seeking a skilled and detail-oriented Housekeeper to join our cruise ship crew. As a Housekeeper, you will be responsible for maintaining the cleanliness and orderliness of guest cabins, public areas, and crew accommodations during nighttime hours. Your primary goal will be to ensure a clean, comfortable, and safe environment for our...

  • Assistant Director Of Housekeeping

    6 days ago

    Miami, Florida, United States Loews Hotels, LLC Full time

    Assistant Director Of Housekeeping A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.Job SpecificResponsible for the smooth, efficient, cost effective operation...

  • Housekeeping Coordinator

    1 month ago

    Miami, Florida, United States W South Beach Full time

    Job Number Job Category Housekeeping & LaundryLocation W South Beach, 2201 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRun sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing...

  • Housekeeping Aid Supervisor

    2 weeks ago

    Miami, Florida, United States Veterans Health Administration Full time

    The employee supervises, plans, directs and administers custodial, janitorial, housekeeping and sanitation activities as well as provides housekeeping coverage for one or more assignments necessary to complete the job. Is responsible for the direct supervision of Housekeeping Aides, WG-2, WG-3, . Housekeeping Work Leaders WL-2, WE-3 and also in addition,...

  • Housekeeping Coordinator

    3 weeks ago

    Miami, Florida, United States The Miami Beach Edition Hotel Full time

    Job Number Job Category Housekeeping & LaundryLocation The Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRun sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of...

  • Housekeeping Coordinator

    3 weeks ago

    Miami, Florida, United States Marriott International Full time

    Job Number Job Category Housekeeping & LaundryLocation The Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYRun sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of...

  • Housekeeping Attendent

    2 months ago

    Miami, Florida, United States Crew Life at Sea Full time

    Responsibilities:Clean and maintain guest cabins, public areas, and crew quarters onboard the cruise shipChange linens and towels, make beds, and restock amenitiesVacuum, dust, and polish furniture and fixturesKeep inventory of cleaning supplies and report any shortagesHandle guest requests and complaints in a professional and timely mannerFollow established...

  • Housekeeping

    1 month ago

    Miami, Florida, United States Residence Inn by Marriott Miami Airport Full time

    Job Number Job Category Housekeeping & LaundryLocation Residence Inn Miami Airport, 1201 NW 42nd Avenue, Miami, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience...

  • Housekeeping Houseperson

    6 days ago

    Miami, Florida, United States Loews Hotels, LLC Full time

    Housekeeping Houseperson A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.To clean all public guest room areas of the hotel as assigned. To promote good public...

  • Housekeeping

    1 month ago

    Miami, Florida, United States Marriott International Full time

    Job Number Job Category Housekeeping & LaundryLocation Residence Inn Miami Airport, 1201 NW 42nd Avenue, Miami, Florida, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience...

  • Housekeeper

    6 days ago

    Miami, Florida, United States The Ritz-Carlton, South Beach Full time

    Additional Information Guest Environment ExpertJob Number Job Category Housekeeping & LaundryLocation The Ritz-Carlton South Beach, 1 Lincoln Road, Miami Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a clean room and a freshly...

  • Housekeeper

    6 days ago

    Miami, Florida, United States The Ritz-Carlton Bal Harbour, Miami Full time

    Additional Information Guest Environment ExpertJob Number Job Category Housekeeping & LaundryLocation The Ritz-Carlton Bal Harbour Miami, 10295 Collins Avenue, Bal Harbour, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a clean room and a...

  • Housekeeping Aide

    2 months ago

    Miami, Florida, United States Residence Inn Miami Sunny Isles Beach Full time

    Additional Information Weekly Pay, Pay: $15.50/hourJob Number Job Category Housekeeping & LaundryLocation Residence Inn Miami Sunny Isles Beach, 17700 Collins Avenue, Sunny Isles Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a...

  • Housekeeper

    2 weeks ago

    Miami, Florida, United States Dua Hotel, Autograph Collection by Marriott Full time

    Job SummaryInformación disponible en español a continuación.A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms hallways and public areas in the hotel servicing guest rooms daily in accordance with hotel procedures stocking cart with room supplies and replacing bed linens and replenishing guest room supplies while...

  • Housekeeping Aide

    6 days ago

    Miami, Florida, United States Marriott Stanton South Beach Full time

    Job Number Job Category Housekeeping & LaundryLocation Marriott Stanton South Beach, 161 Ocean Drive, Miami Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience...

  • Housekeeping Dispatcher

    3 weeks ago

    Miami, Florida, United States YVE Hotel Miami Full time

    Compensation Type:HourlyHighgate Hotels:Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Operations Manager

    6 days ago

    Miami, Florida, United States The Service Companies Full time

    *Company Overview: The Service Companies (TSC) is a leading integrated services partner providing cleaning, housekeeping, staffing, and maintenance services to hotels, casinos, resorts, universities, schools, stadiums, and commercial facilities. With over 5,000 team members serving 750 locations across 39 states, TSC is dedicated to delivering exceptional...