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Advanced Medical Support Assistant

3 months ago

St Louis, Missouri, United States Veterans Health Administration Full time

This Announcement closes on 07/11/2024 or once it reaches 30 applicants
St. Louis VA Medical Center is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork.

We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.


The Advanced Medical Support Assistant (MSA) works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.

Major Duties include, but are not limited to the following:

Schedule/Coordinate appointments using advanced clinic access principles.
Adjust appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs
Screen/receive phone calls in a courteous and timely manner
Determine the nature of requests, provide the information desired while using privacy rules and clinic processes

Maintain a professional, caring, compassionate and sensitive manner when explaining procedures to veterans/their family members both in person and on the phone.

Set priorities and maintain deadlines
Patient processing to include clinic flow and admissions and discharges.
Coordinate administrative services to insure continuity of inpatient and outpatient care.
Direct work of Clinical Support Section or ward employees in the absence of the supervisor
Complete personnel reports, rosters, and maintenance of supplies and forms
Prepare a wide variety of administrative reports
Guide patients through hospital systems
Input referrals
Document complaints

Work Schedule:

Midnight - 8AM; Days off vary with rotating weekends and holidays | 3:30 pm - Midnight; Days off vary with rotating weekends and holidays.

Telework
:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #

: 000000

Relocation/Recruitment Incentives
:
Not Authorized

Permanent Change of Station (PCS):
Not Authorized

Fi

nancial Disclosure Report:
Not required