MVSO Enrollment Associate

2 days ago

Lakeville, Minnesota, United States Midwest Veterinary Supply, Inc. Full time


Midwest Veterinary Supply is seeking a MyVetStoreOnline Enrollment Associate for JAT Pharmacy.

JAT Pharmacy is a wholly owned subsidiary of Midwest Veterinary Supply (MVS) and dispenses exclusively to MVS' clinic customers and the clients of those clinics.

Job Summary:

The MyVetStoreOnline Enrollment Associate will assist veterinary practices with the MyVetStoreOnline onboarding process. This process requires consistent communication via phone, email, and chat with multiple contacts, including merchant services providers, sales team members, and veterinary practice staff. The team member will use a webinar service to provide training to each account. The MyVetStoreOnline Enrollment Associate provides the essential steps to each enrolling practice and prioritizes their assigned accounts to launch each as quickly and efficiently as possible.

Essential Job Functions:

  • Process completed MyVetStoreOnline applications, enter accurate data into the platform, and test as needed to ensure the store is ready for launch. Complete the enrollment steps for each account, including catalog management, communicating with merchant service providers to ensure credit card processing setup is complete and connected, and conducting training webinars. Keep veterinary practices, in conjunction with sales team members, apprised of the steps and requirements to finalize their MyVetStoreOnline enrollment.
  • Conduct training sessions and system demonstrations for veterinary practices, sales team members, and vendor partners as necessary. This includes prospective, enrolling, and active users.
  • Assist MyVetStoreOnline Engagement team members with support for active users of the platform.
  • Document, effectively communicate, and collaborate with the MyVetStoreOnline team to resolve system errors, user problems, and clinic feature requests.

Job Requirements & Qualifications:

  • Must be able to perform each essential function satisfactorily
  • High school diploma or equivalent is required
  • Minimum of 1-year customer service required
  • Veterinary practice experience preferred
  • Experience presenting to a large audience is preferred
  • CRM experience preferred
  • Ability to read, write, and speak English.
  • Proficiency in reading and interpreting documents such as safety rules, employment policies, operating instructions, and procedural manuals.
  • Proficiency in Microsoft Office applications including Excel, Word, and Outlook is preferred.
  • Solid customer service skills.
  • Strong written and verbal communication skills.
  • Strong technical aptitude to quickly learn new software.
  • Focus on continuous learning.
  • Excellent organizational skills and the ability to multitask effectively.
  • Ability to type 40+ words per minute.
  • Capacity to collaborate with the home delivery team and corporate office to achieve mutual goals.
  • Self-motivation and the ability to work both independently and as part of a team are essential.

Mental & Physical Demands:

  • Attention to detail to assure accuracy
  • Regular interaction with people
  • Daily deadlines may result in a fast pace of work and stress related to a typical customer service problem resolution process
  • Continuous use of hands for writing and computer keyboard
  • Continuous use of a computer monitor requiring close and color vision
  • Frequent use of a telephone - listening and speaking
  • Ability to work at a desk throughout the day
Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of education, experience and skills required to perform the essential functions of this job. The job description does not constitute a written or implied contract of employment. Midwest Veterinary Supply reserves the right to revise or change job duties and responsibilities as the need arises.

Equipment Used:

Regularly uses typical office equipment including computer keyboard and terminal, telephone, fax and copier.

Work Environment:

This is a remote position. Work is typically performed in an office environment Monday through Friday with the core hours of 8:00am-5:00pm CST. Working more than 40 hours per work week may be required.

Salary/Benefits:

We offer competitive pay and a comprehensive benefits package including Medical, Dental and Vision insurance, Life and Accidental Death & Dismemberment (AD&D) insurance, Short- and Long-Term Disability insurance, a 401k plan, paid holidays, and Paid Time Off (PTO). Our work environment is business casual and we like to have fun with weekly relaxed dress days, monthly breakfasts and birthday celebrations, and regular events like holiday contests, cookouts, and employee appreciation celebrations.

About Us:

Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it has always been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices.

Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation. To view applicable employment notices, please click here to visit our Careers page. California residents, click here to view the California Consumer Privacy Act Disclosure.



Midwest Veterinary Supply is an EEO/AA/M/F/Vets/Disability employer.

Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation.

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