Prime Services Technology Support III

3 days ago

Houston, Texas, United States JPMorganChase Full time

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in the Markets, Prime Finance Services team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
In this role you will be tasked to demonstrate technical and operational expertise to the North America Prime Finance businesses of JP Morgan. This role requires working as part of the North America Prime Finance production management team and working closely with both Technology and Business partners to ensure the timely analysis and resolution of issues raised on a day-to-day basis. The Prime Finance business covers a range of activities including locates management, inventory management, borrow/return optimization, synthetic prime, client reporting, Fixed Income Prime Brokerage and Cash Prime Brokerage with the help of several integrated applications. The technology suite underpinning the businesses is complex and requires strong technical skills to successfully support the proprietary technology. The key success criteria is: day-to-day support of trading desk, application release planning and review, management of crisis events, compliance with the Risk and Controls and a focus on improvements such as stability and automation.
Job responsibilities

  • Provide day-to-day technical/operational support to maintain stability for the Front/Middle Office applications.
  • Establish working relationships with other members of the Production Management team within region, other regions and across the wider organization as appropriate.
  • Assist in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business and AD to improve reliability, stability and capacity management.
  • Develop strong partnerships and communication channels with the business, AD, and other team members.
  • Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners.
  • Ensure detailed Post Mortem reviews with AD partners and log follow up actions in ServiceNow for Problem Management.
  • Engage with project teams through the SDLC of new applications to ensure successful onboarding into Production.
  • Participate in weekend activities such as disaster recovery testing and application releases.
  • Support applications for end-to-end trade lifecycle including locates, trade booking, synthetic trade booking, client reporting's etc.
  • Work with Application Development (AD) teams to identify and fix to improve stability, reduce operational risk, and reduce manual tasks and 'touches to production'.
  • Monitor and help improve monitoring of the trading application suite to proactively fix potential issues.

Required qualifications, capabilities, and skills

  • 3+ years of experience in production support or equivalent expertise troubleshooting, resolving, and maintaining information technology services in the financial services industry.
  • Proven experience in stock borrow/loan, synthetic prime brokerage product knowledge, Cash, Fixed Income, and Client Reporting.
  • Strong analytical and problem solving skills
  • Experience in supporting Trade booking platforms
  • Excellent knowledge of SQL and stored procedures (experience with Sybase and Oracle databases)
  • Excellent knowledge of UNIX (experience with Linux essential)
  • Strong software and business systems design, analysis, development and support skills required
  • Strong working knowledge of ITRS monitoring system
  • Strong Perl and Shell scripting skills
  • Strong knowledge of networking, connectivity and low latency trading

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

  • Client Service Specialist

    2 weeks ago

    Houston, Texas, United States Prime Capital Investment Advisors Full time

    We are seeking a motivated Client Service Specialist to join our rapidly growing wealth management practice in our Houston, TX Market. We are a financial services firm that truly cares about their clients, advisors, and associates. Our firm inspires people to achieve their lifes ambitions and we are looking for people with the drive, enthusiasm,...

  • Maintenance Tech III

    2 weeks ago

    Houston, Texas, United States Automation Personnel Services Full time

    Maintenance Technician IIIAutomation Personnel Services is looking for a hard-working Maintenance Technician III for a company based in North Houston Texas. As a Maintenance Technician III, you will be a senior member of the maintenance team and will have extensive knowledge and experience in a variety of systems and equipment. In addition to performing...

  • Technology Support II

    7 days ago

    Houston, Texas, United States JPMorganChase Full time

    Job Description Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Corporate Data Services, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your...

  • Installation Engineer III

    1 month ago

    Houston, Texas, United States FMC Technologies, Inc. Full time

    FMC Technologies, Inc. in Houston, TX seeks to fill the position of Installation Engineer III to perform hands-on assembly and pressure testing functions in the field alongside service technicians, provide technical input to RCAs and resolution of field non-conformances, and provide technical support and leadership for onshore personnel including operations...

  • IT Support Specialist

    2 weeks ago

    Houston, Texas, United States IAG Business Technology Full time

    Job Description Job Description Job DescriptionLevel 2 IT ProfessionalIT Support | Desktop Support | Server Support | Network SupportWe have an immediate full time opening for an experienced IT Professional who is looking for a strong, IT company that will reward the execution of challenging work. We have a diverse base of technology minded customers that...

  • Engineering Technician III

    2 weeks ago

    Houston, Texas, United States Predicate Logic Full time

    Job Description Job Description Predicate Logic is looking for a motivated Engineering Technician III to join our team at Pearl Harbor, Hawaii.Founded in 1992, Predicate Logic is a woman-owned, employee-owned, high technology engineering service company. Predicate Logic's employees routinely receive many accolades and awards from its customers. The corporate...

  • Technical Specialist III

    2 weeks ago

    Houston, Texas, United States MRE Consulting Full time

    As a Technical Specialist III, your primary role is to deploy technological solutions that address business challenges effectively. You'll be tasked with devising comprehensive schedules for analyzing, implementing, and testing these technologies. Additionally, you'll handle escalations, Infra & NOC alerts, serving as a vital link between the Engineering and...

  • Technical Specialist III

    2 weeks ago

    Houston, Texas, United States MRE Consulting Full time

    As a Technical Specialist III, your primary role is to deploy technological solutions that address business challenges effectively. You'll be tasked with devising comprehensive schedules for analyzing, implementing, and testing these technologies. Additionally, you'll handle escalations, Infra & NOC alerts, serving as a vital link between the Engineering and...

  • Customer Service Rep III

    2 weeks ago

    Houston, Texas, United States Draeger Safety UK Ltd Full time

    Customer Service Rep III Statistics * The purpose of this position is to provide World-Class customer service, as well as exceed customers expectations on the supply of products and services for the Safety Rental Shutdown Services (RSS) business segment. Will perform the designated rental order transactions for ordering, invoicing, return of equipment and...

  • Territory Manager III

    2 weeks ago

    Houston, Texas, United States Westlake Services Full time

    Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.The Territory Manager III will plan, implement, and guide sales strategies and activities in order to help achieve targets for...

  • Technologist III

    2 weeks ago

    Houston, Texas, United States AkzoNobel Full time

    We've been pioneering a world of possibilities to bring surfaces to life for well over years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active...

  • Technologist III

    1 month ago

    Houston, Texas, United States AkzoNobel Full time

    We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're...

  • it project manager iii

    2 weeks ago

    Houston, Texas, United States Randstad Full time

    it project manager iii. houston , texas posted 1 day ago job details summary $49 - $56 per hour contract bachelor degree category computer and mathematical occupations reference job details job summary: Maintains information technology strategies by managing staff; researching and implementing technological strategic solutions. location: Houston, Texas job...

  • Project Engineer III

    2 weeks ago

    Houston, Texas, United States EDG Full time

    Industry *Technology & Automation Position Project Engineer III Req Code 2419 General Location Houston Primary Responsibilities Requisition Number: 2419Job Title:Automation Project Engineer III Date Opened : 4/4/24 Location:Houston, TX Industry:Technology and Automation Department:Engineering Employment Type:FT Regular Part-Time Available:No Eligible for US...

  • Territory Manager III

    2 weeks ago

    Houston, Texas, United States Westlake Services Full time

    Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. The Territory Manager III will plan, implement, and guide sales strategies and activities in order to help achieve targets for...

  • Wealth Advisor III

    2 weeks ago

    Houston, Texas, United States Linscomb Wealth Full time

    Position Title: Wealth Advisor IIILocation: 1333 West Loop South, Ste 1500, Houston, TX 77027Eligibility for Remote: NoGrade: CommissionJob Posting:What The Role Is A Linscomb Wealth, Wealth Advisor III has a well-established and highly sustainable client book of business. They have a proven ability to consistently fulfill the duties and responsibilities of...

  • Document Support Specialist

    2 weeks ago

    Houston, Texas, United States Visual Edge Technology Full time

    WE HIRE CHAMPIONSJoin Visual Edge It, where technology meets excellence. We're embarking on a mission to build a winning team, and our partnership with the Pro Football Hall of Fame exemplifies our dedication to achieving greatness. As a member of our team, you'll not only contribute to groundbreaking projects but also have the chance to showcase your skills...

  • Research Technician III

    1 month ago

    Houston, Texas, United States Baylor College of Medicine Full time

    SummaryThe Dan L Duncan Institute for Clinical and Translational Research (ICTR) provides a learning environment at Baylor College of Medicine that integrates data from diverse domains including the electronic medical record, geospatial and social information, and next generation technologies to support research, development, and implementation of new...

  • Functional Analyst III

    2 weeks ago

    Houston, Texas, United States University of Houston-Downtown Full time

    Functional Analyst III-(STA014577)Functional Analyst IIIDepartment Name:D0034 Enterprise Systems Description ***INTERNAL UHD CANDIDATES ONLY*** This position may be eligible for Hybrid Work, working remotely for up to two days per week after the initial 90 days of employment. Hourly Rate: $34.75/hr. or higher, commensurate with experience and/or...

  • Regional Leader of Services

    2 weeks ago

    Houston, Texas, United States Insight Technology Full time

    Sr. Manager of Services Insight Enterprises is a Fortune 500 Solutions Integrator dedicated to empowering organizations by leveraging the potential of individuals and technology. Boasting 35 years of experience in hardware and software supply chain, combined with profound knowledge in cloud, data, AI, cybersecurity, and intelligent edge technologies, we...