rwshr -

3 weeks ago

Menlo Park, California, United States Director of Rooms Full time

KEY RESPONSIBILITIESJob summary –
  • Supervise all Guest Services areas; work within budgeted guidelines established by the property; manage guest activity related hotel functions by monitoring standards.
Essential Duties and Responsibilities – (Key Activities)
  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
  • Ensure that standards are maintained at a superior level daily
  • Develop and direct all front office staff through ongoing training programs and daily reiteration of procedures
  • Coordinate and monitor all guest requests and amenities with corresponding departments
  • Participate in annual budget for Rooms Division and Guest Services Departments
  • Select, interview, hire and train staff according to Rosewood standards
  • Ensure payroll and purchasing budget is maintained as agreed to in the annual budget review
  • Achieve maximum revenue each month by maintaining the highest possible average rate and occupancy each month
  • All other duties as required
Other Standard Responsibilities
  • Complies to the company policies.
  • Works within all pre-set budgetary limits.
  • Takes on other tasks in addition of the ones stated, in a reasonable framework.
  • Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
  • Actively participates in and leads recruitment and talent development for the division/department, to meet both current and future needs.
  • Is a "brand ambassador" at all times and ensures brand integrity and clarity are always maintained.
  • Models the company's culture, vision, mission and core values at all times.
Others
  • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.
Required Skills –
  • Must be able to perform job functions with attention to detail, speed and accuracy
  • Prioritize, organize and follow-up
  • Be a clear thinker, remaining calm and resolving problems using good judgement
  • Follow directions thoroughly
  • Understand a guest's service needs
  • Work cohesively with co-workers as part of a team
  • Work with minimal supervision
  • Maintain confidentiality of guest information and pertinent hotel data
  • Required to speak, read and write English, with fluency in other languages preferred
  • Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
Qualifications –
  • Bachelor's degree in hospitality
  • Hotel management, business or relevant field of work, or an equivalent combination of education and/or work-related experience
Experience –
  • Minimum five years hotel experience with two years management experience.
  • Luxury or ultra-luxury experience is preferred.

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

SPECIAL POSITION REQUIREMENTS
Rosewood Sand Hill requires all employees to be up-to-date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment, and may only begin employment if fully vaccinated. In accordance with the law, Rosewood Sand Hill will accommodate applicants and employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, if to do so would not be an undue hardship. Applicants should contact if they have questions about this requirement or wish to request an accommodation under the law.

Pay
The salary range for this position is $100,000 to $115,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus.
Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.

  • rwshr -

    1 month ago

    Menlo Park, California, United States Group Sales Manager Full time

    KEY RESPONSIBILITIESJob SummaryFocus on attracting and nurturing business within the group market segment, aiming to increase revenue from room nights and secure group-related meeting and food & beverage earnings.Essential Duties and Responsibilities – (Key Activities)Reach out to new and existing accounts to surpass revenue targets through various methods...

  • rwshr -

    3 weeks ago

    Menlo Park, California, United States Group Sales Manager Full time

    KEY RESPONSIBILITIESJob SummaryFocus on attracting and nurturing business within the group market segment, aiming to increase revenue from room nights and secure group-related meeting and food & beverage earnings.Essential Duties and Responsibilities – (Key Activities)Reach out to new and existing accounts to surpass revenue targets through various methods...

  • rwshr -

    4 weeks ago

    Menlo Park, California, United States Conference Services Manager Full time

    OVERVIEW/BASIC FUNCTION:Under the supervision of the Director of Catering is responsible for all aspects and functions of the Conference Services in accordance with Hotel standards. Coordinates arrangements and details for clients' functions.RESPONSIBILITIES Maintain complete knowledge of and comply with all departmental policies, service procedures and...

  • rwshr -

    4 weeks ago

    Menlo Park, California, United States Sales & Catering Coordinator Full time

    OVERVIEW/BASIC FUNCTIONResponsible for the coordination and smooth running of all aspects and functions of the Sales & Catering Department in accordance to Rosewood Sand Hill standards. Acts as the lead communication touch point for both internal and external customers. Acts as a support function for both the Director of Sales & Marketing and the Sales...

  • rwshr -

    4 weeks ago

    Menlo Park, California, United States Painter Full time

    Job summary -To maintain and upkeep exterior and interior painted surfaces and keep it up to hotel standards.Essential Duties and Responsibilities – (Key Activities)The following are specific responsibilities and contributions critical to the successful performance of the position: Paints all walls on property that need painting in house. Some exterior...

  • rwshr -

    3 weeks ago

    Menlo Park, California, United States Painter Full time

    Job summary -To maintain and upkeep exterior and interior painted surfaces and keep it up to hotel standards.Essential Duties and Responsibilities – (Key Activities)The following are specific responsibilities and contributions critical to the successful performance of the position: Paints all walls on property that need painting in house. Some exterior...

  • rwshr -

    5 days ago

    Menlo Park, California, United States Conference Services Manager Full time

    OVERVIEW/BASIC FUNCTION:Under the supervision of the Director of Catering is responsible for all aspects and functions of the Conference Services in accordance with Hotel standards. Coordinates arrangements and details for clients' functions.RESPONSIBILITIES Maintain complete knowledge of and comply with all departmental policies, service procedures and...

  • rwshr -

    3 weeks ago

    Menlo Park, California, United States Conference Services Manager Full time

    OVERVIEW/BASIC FUNCTION:Under the supervision of the Director of Catering is responsible for all aspects and functions of the Conference Services in accordance with Hotel standards. Coordinates arrangements and details for clients' functions.RESPONSIBILITIES Maintain complete knowledge of and comply with all departmental policies, service procedures and...

  • rwshr -

    3 weeks ago

    Menlo Park, California, United States Sales & Catering Coordinator Full time

    OVERVIEW/BASIC FUNCTIONResponsible for the coordination and smooth running of all aspects and functions of the Sales & Catering Department in accordance to Rosewood Sand Hill standards. Acts as the lead communication touch point for both internal and external customers. Acts as a support function for both the Director of Sales & Marketing and the Sales...

  • RWSHR - Painter

    3 weeks ago

    Menlo Park, United States Painter Full time

    Job summary - To maintain and upkeep exterior and interior painted surfaces and keep it up to hotel standards. Essential Duties and Responsibilities – (Key Activities) The following are specific responsibilities and contributions critical to the successful performance of the position: • Paints all walls on property that need painting in house. • Some...

  • RWSHR - Painter

    4 weeks ago

    Menlo Park, United States Painter Full time

    Job summary - To maintain and upkeep exterior and interior painted surfaces and keep it up to hotel standards. Essential Duties and Responsibilities – (Key Activities) The following are specific responsibilities and contributions critical to the successful performance of the position: • Paints all walls on property that need painting in house. • Some...

  • RWSHR - Director of Rooms

    3 weeks ago

    Menlo Park, United States Director of Rooms Full time

    KEY RESPONSIBILITIESJob summary – Supervise all Guest Services areas; work within budgeted guidelines established by the property; manage guest activity related hotel functions by monitoring standards. Essential Duties and Responsibilities – (Key Activities) Maintain complete knowledge of and comply with all departmental policies, service procedures...

  • RWSHR - Director of Rooms

    4 weeks ago

    Menlo Park, United States Director of Rooms Full time

    KEY RESPONSIBILITIESJob summary – Supervise all Guest Services areas; work within budgeted guidelines established by the property; manage guest activity related hotel functions by monitoring standards. Essential Duties and Responsibilities – (Key Activities) Maintain complete knowledge of and comply with all departmental policies, service procedures...

  • RWSHR - Sales & Catering Coordinator

    3 weeks ago

    Menlo Park, United States Sales & Catering Coordinator Full time

    OVERVIEW/BASIC FUNCTIONResponsible for the coordination and smooth running of all aspects and functions of the Sales & Catering Department in accordance to Rosewood Sand Hill standards. Acts as the lead communication touch point for both internal and external customers. Acts as a support function for both the Director of Sales & Marketing and the Sales...

  • RWSHR - Sales & Catering Coordinator

    4 weeks ago

    Menlo Park, United States Sales & Catering Coordinator Full time

    OVERVIEW/BASIC FUNCTIONResponsible for the coordination and smooth running of all aspects and functions of the Sales & Catering Department in accordance to Rosewood Sand Hill standards. Acts as the lead communication touch point for both internal and external customers. Acts as a support function for both the Director of Sales & Marketing and the Sales...

  • RWSHR - Conference Services Manager

    4 weeks ago

    Menlo Park, United States Conference Services Manager Full time

    OVERVIEW/BASIC FUNCTION: Under the supervision of the Director of Catering is responsible for all aspects and functions of the Conference Services in accordance with Hotel standards. Coordinates arrangements and details for clients' functions. RESPONSIBILITIES • Maintain complete knowledge of and comply with all departmental policies, service procedures...

  • RWSHR - Group Sales Manager

    4 weeks ago

    Menlo Park, United States Group Sales Manager Full time

    KEY RESPONSIBILITIESJob SummaryTarget, solicit and cultivate business within the group market segment, with efforts directed towards room night revenue generation, as well as securing group affiliated meeting and food & beverage revenues.Essential Duties and Responsibilities – (Key Activities)Solicit new and develop existing accounts to meet/exceed revenue...

  • RWSHR - Conference Services Manager

    3 weeks ago

    Menlo Park, United States Conference Services Manager Full time

    OVERVIEW/BASIC FUNCTION: Under the supervision of the Director of Catering is responsible for all aspects and functions of the Conference Services in accordance with Hotel standards. Coordinates arrangements and details for clients' functions. RESPONSIBILITIES • Maintain complete knowledge of and comply with all departmental policies, service procedures...

  • RWSHR - Group Sales Manager

    3 weeks ago

    Menlo Park, United States Group Sales Manager Full time

    KEY RESPONSIBILITIESJob SummaryTarget, solicit and cultivate business within the group market segment, with efforts directed towards room night revenue generation, as well as securing group affiliated meeting and food & beverage revenues.Essential Duties and Responsibilities – (Key Activities)Solicit new and develop existing accounts to meet/exceed revenue...