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Concierge

3 months ago

Owings Mills, Maryland, United States Marriott Owings Mills Metro Centre Full time

We are seeking a friendly, professional, and proactive Hotel Concierge to join our team. The ideal candidate will have a passion for hospitality, excellent customer service skills, and a clean driving record. This dual-role position combines the responsibilities of a concierge with those of a shuttle driver, ensuring our guests have a seamless and enjoyable stay.

Key Responsibilities:

Shuttle Driver Duties:Safely operate the hotel shuttle to transport guests to and from designated locations, including the airport, local attractions, and nearby businesses.
Ensure the shuttle is clean, well-maintained, and fueled at all times.
Assist guests with loading and unloading luggage and provide any necessary assistance during transit.
Maintain accurate records of shuttle schedules, mileage, and any incidents or maintenance needs.
Adhere to all traffic laws and safety regulations while driving.

Concierge Duties:
Welcome guests upon arrival and provide a warm and hospitable atmosphere.
Handle guest inquiries and resolve any issues or concerns in a professional and courteous manner.
Maintain a comprehensive knowledge of hotel services, amenities, and offerings.

Qualifications:High school diploma or equivalent; hospitality or related field education is a plus.
Proven experience in a customer service role, preferably within the hospitality industry.
Valid driver's license with a clean driving record.
Excellent communication and interpersonal skills.
Ability to work flexible hours, including evenings, weekends, and holidays.
Strong organizational skills and attention to detail.
Ability to handle multiple tasks and remain calm under pressure.
Familiarity with the local area and attractions is a plus.
What We Offer:Competitive salary and benefits package.
Opportunities for career advancement within the Crescent Hotels and Resorts network.
A positive and supportive work environment.
Employee discounts on hotel stays and dining.
Ongoing training and development programs.
Source: Hospitality Online