Assistant Store Manager, Experience

3 weeks ago

New York, New York, United States Canada Goose Full time

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Job Description

Position Overview:

The Assistant Store Manager, Experience is responsible for maintaining high quality customer service, while creating an outstanding experience that allows customers to continuously conquer the outdoors They will work closely to support the Store Manager in all store performance areas including store performance, people management & engagement, customer experience and operational excellence. They will ensure that the store achieves its targets by driving the customer relationship management (CRM) process through clienteling and after-sale customer engagement.

What You'll Do:

  • Achieve or exceed sales targets including both the top and bottom line results
  • Drive our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction (ATD), average unit retail (AUR) etc.
  • Ensure implementation of CRM initiatives to develop a clientele network for the store and continuously analyze results i.e. capture rate and repeat purchase
  • Drive location's Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
  • Elevate customer experiences through hosting in-store events, coordinating personal & virtual shopping appointments and introducing emerging categories
  • Resolve common customer issues by investigating opportunities, developing solutions, preparing reports, and mentoring staff on handling similar challenges in the future
  • Train teammates in product knowledge, brand history and effective storytelling
  • Empower and encourage teammates to build brand loyalty and drive employee engagement
  • Mentor teammates to ensure they maintain the brand's expectations of quality and authenticity while supporting cross functional collaboration
  • Develop future leaders while identifying external talent for the retail business

Let's Talk About You:

  • Minimum 3 years of retail management experience
  • Previous experience working with affluent and luxury brands in high traffic locations
  • Experience with CRM tools and processes
  • Excellent analytical skills with a proven understanding of retail math/metrics
  • Excellent time management and organization skills with the ability to multi-task in a fast-paced environment
  • Strong business sense and keen attention to detail
  • Consistently exhibits the brand's values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
  • Advanced skills in Microsoft Office, specifically Word and Excel
  • Bonus points for proficiency in another language

Additional Information

What's in it For You?

  • A company built on Canadian roots and heritage
  • Your work is recognized with a comprehensive and competitive Total Rewards Program
  • Opportunities for career growth through numerous internal and external programs
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
  • Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at

  • Assistant Store Manager

    4 weeks ago

    New York, New York, United States Kwik Shop Full time

    Position Summary:If you are a high energy, outgoing person who loves to help and lead others and is looking to join a leadership team that is committed to creating a great place to work and even better shopping experience for our guests, this job is for you Assistant Managers support the Store Manager and other team members in delivering an exceptional guest...

  • Assistant Store Manager

    3 weeks ago

    New York, New York, United States Janie and Jack LLC Full time

    Janie and Jack is looking for an inspired Assistant Store Manager to become an integral part of our team The Assistant Store Manager is a champion of the business and leads confidently to drive exceptional results. You are looked to for expertise, direction, communication, and feedback to help the team achieve their goals. You are obsessive about creating a...

  • Assistant Store Manager

    3 weeks ago

    New York, New York, United States Janie and Jack LLC Full time

    Janie and Jack is looking for an inspired Assistant Store Manager to become an integral part of our team The Assistant Store Manager is a champion of the business and leads confidently to drive exceptional results. You are looked to for expertise, direction, communication, and feedback to help the team achieve their goals. You are obsessive about creating a...

  • Assistant Store Manager

    4 weeks ago

    New York, New York, United States Ross Stores Full time

    Our values start with our people, join a team that values youWe are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting...

  • Assistant Store Manager

    4 weeks ago

    New York, New York, United States Pandora Full time

    An AssistantStore Manager (ASM) will be the ultimate Pandora fan. They will immerse themselves into the brand, culture and product, and take pride in providing every client with a world-class customer experience. They will have the opportunity to spend quality time on the sales floor, engage with customers, and sell side-by-side with the team. In...

  • Assistant Store Manager

    3 weeks ago

    New York, New York, United States Pandora Full time

    An AssistantStore Manager (ASM) will be the ultimate Pandora fan. They will immerse themselves into the brand, culture and product, and take pride in providing every client with a world-class customer experience. They will have the opportunity to spend quality time on the sales floor, engage with customers, and sell side-by-side with the team. In...

  • Assistant Store Manager

    3 weeks ago

    New York, New York, United States Staples Full time

    As an Assistant Manager, you will be a collaborative and inclusive part of helping our customers while leading a fun, team-oriented culture. You will drive sales and customer engagement, grow services in the store, and ensure the store is ready for business. You and your team will establish customer relationships that build loyalty, provide total solutions...

  • 10823 Assistant Store Manager

    4 days ago

    New York, New York, United States SALLY BEAUTY CORPORATE Full time

    Job Title: Assistant/Store ManagerFLSA:Non-exempt Grade:Code: Store Manager - 0100/0100UAssistant Store Manager - 0101Company:SBHDepartment: Store Operations Positions Reporting to this job:Assistant Manager, Sales AssociateReports to (Title): Area/District Manager Essential Function Store Managers are responsible for hiring, developing and leading all...

  • Assistant Store Manager

    3 weeks ago

    New York, New York, United States Pandora Full time

    As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed, and can turn into positive impact in a heartbeat,...

  • Assistant Store Manager

    4 weeks ago

    New York, New York, United States Pandora Full time

    As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed, and can turn into positive impact in a heartbeat,...

  • Store Assistant Manager

    3 weeks ago

    New York, New York, United States Circle K Full time

    Store : 454 US Route 1, York, Maine 03909Availability - Shift/Days Full time Day Shift - Evenings ShiftAssistant ManagerWe want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.As an assistant manager, you will enjoy:Medical,...

  • Store Assistant Manager

    4 weeks ago

    New York, New York, United States Circle K Full time

    Store : 454 US Route 1, York, Maine 03909Availability - Shift/Days Full time Day Shift - Evenings ShiftAssistant ManagerWe want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.As an assistant manager, you will enjoy:Medical,...

  • Assistant Store Manager

    3 weeks ago

    New York, New York, United States Pandora Full time

    As the largest jewellery company in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed, and can turn into positive impact in a...

  • Assistant Store Manager

    3 weeks ago

    New York, New York, United States Pandora Full time

    As the largest jewellery company in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed, and can turn into positive impact in a...

  • Assistant Store Manager

    4 weeks ago

    New York, New York, United States Pandora Full time

    As the largest jewellery company in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed, and can turn into positive impact in a...

  • Assistant Store Manager

    4 weeks ago

    New York, New York, United States Pandora Full time

    As the largest jewellery company in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed, and can turn into positive impact in a...

  • Assistant Store Manager

    5 days ago

    New York, New York, United States Extra Space Storage Full time

    Will work between multiple stores in the district.Bilingual Spanish required.Standard Operating Hours: 8am to 7pm As an Assistant Store Manager, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balance, and career and development opportunities. Extra Space Storage is...

  • Assistant Store Manager

    4 weeks ago

    New York, New York, United States TOMMY BAHAMA Full time

    California Applicants, please click here to review the CCPA notice.LIVE THE ISLAND LIFE Tommy Bahama is more than just an island inspired brand, it's a lifestyle Live the Island Life as an ambassador of our brand, representing the season's stylish trends. We look for those who are passionate about growth as we offer a variety of rewarding positions, from...

  • Assistant Store Manager

    3 weeks ago

    New York, New York, United States TOMMY BAHAMA Full time

    California Applicants, please click here to review the CCPA notice.LIVE THE ISLAND LIFE Tommy Bahama is more than just an island inspired brand, it's a lifestyle Live the Island Life as an ambassador of our brand, representing the season's stylish trends. We look for those who are passionate about growth as we offer a variety of rewarding positions, from...

  • Retail Assistant Store Manager

    4 weeks ago

    New York, New York, United States adidas Full time

    At adidas we have been challenging the status quo for 70 years and we're not done yet. We are calling all Assistant Store Managers who don't accept what "was" or what "is," but those who want to create what will be, and who share our desire to make a difference. We believe sport has the power to change lives. To bring this mission to life we foster a culture...