it specialist

4 weeks ago

Stoneville, Mississippi, United States Department Of Agriculture Full time
Summary

This position is located at Office of the Chief Information Officer, Technical Support Division in Stoneville, MS.

This is not a remote position. You will be required to be in your duty station office per CEC telework policy.

Duties

The following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As an IT SPECIALIST (CUSTSPT), you will:

  • Provide user network account support to include setup and configuration and troubleshoot user account problems and daily user support issues
  • Coordinate with customers to ensure they request the appropriate permissions through their security staff
  • Attend and participate in customer agency meetings at the local level as requested
  • Work with managers, peers, and customers to identify equipment, procedures, and policies that will improve customer service and lower the cost of operations