Military OneSource

2 weeks ago

United States Magellan Health Full time

This Military OneSource position is contingent on a contract award.

Facilitates workflows by supporting Federal Service Center teams with administrative care coordination and support. Locates required services for participants, arranges access to services, and supports communication with providers.
  • Provides non-clinical support to workflows involving information and referral, case management, utilization management, and quality improvement.
  • Troubleshoots when an appropriate provider, type of service, or appropriate level of care cannot be readily found.
  • Has current knowledge or researches availability of resources and services and link participants to appropriate services.
  • Proactively seeks and participates in ongoing training (formal and informal) in all aspects of the Navigator role.
  • Assists in the mentoring and training of new Navigators.
  • Remains responsible for keeping updated on changing information to ensure accuracy when assisting participants and providers.
  • Coordinates and manages distribution of correspondence and materials to participants and providers.
  • Participates in operational activities, including data collection, tracking, and analysis.
  • May support other contract administrative requirements.
  • Other duties as assigned.

Other Job Requirements

Responsibilities

Associate's degree in human services or related field.

May consider applicants with a high school diploma plus 2 years' experience in lieu of an associate degree.

2+ years of experience in social services or related field.

Well organized with attention to detail, excellent verbal and written communication skills.

Outstanding ability to multi-task with varied timelines working independently and have strong organization and planning skills.

Flexibility to rapidly changing business demands.

Results oriented with desire and strong work ethic meeting production goals with a high degree of accuracy.

Proficiency with MS Office suite such as Excel, Word, Outlook, and Salesforce.

Maintains Must be able to maintain confidential information and use discretion in handling operations.

General Job Information

Title

Military OneSource - Call Center Support Navigator, Federal Service Center

Grade

19

Work Experience - Required

Human Services

Work Experience - Preferred

Education - Required

A Combination of Education and Work Experience May Be Considered., Associate - Human Services

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Salary Range

Salary Minimum:

$37,725

Salary Maximum:

$56,595

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

  • Military OneSource

    2 weeks ago

    United States Magellan Health Full time

    This Military OneSource position is contingent on a contract award.Provides outreach and coordination to Service members and families from all Military components with special emphasis on geographically isolated Service members and their families. Collaborates with programs and services to build coalitions and connect Federal, State, and local resources and...

  • Military OneSource

    2 weeks ago

    United States Magellan Health Full time

    This Military OneSource position is contingent on a contract award.Leads a team of State Field Consultants ensuring provision of outreach and coordination to Service members and families from all Military components with special emphasis on geographically isolated Service members and their families. Provides ongoing supervision on collaboration with programs...

  • Military OneSource

    2 weeks ago

    United States Magellan Health Full time

    This Military OneSource position is contingent on a contract award.Recruits and develops ongoing relationships with counselors to create a field network of rotational and contracted network counselors which deliver counseling services to military bases in the Continental United States (CONUS) and may support On Demand and OCONUS (Outside of Continental...

  • Military OneSource

    2 weeks ago

    United States Magellan Health Full time

    This Military OneSource position is contingent on a contract award.Recruits and develops ongoing relationships with counselors to create a field network of rotational and contracted network counselors which deliver counseling services to military bases in both the Continental United States (CONUS) and Outside of the Continental United States (OCONUS)....

  • Military OneSource

    6 days ago

    United States Magellan Health Full time

    This Military OneSource position is contingent on a contract award.First level of support providing telephonic and chat support to participants through the delivery of triage, assessment, consultation, education, referrals, and non-medical counseling. Provides consultation and linking to resources to restore healthy and productive functioning and increase...

  • Military OneSource

    2 weeks ago

    United States Magellan Health Full time

    This position is contingent on a contract award.Assists in planning, coordination and executing all tasks and activities required for the Military One Source (MOS) program's related events. Will research and gather information in planning the execution of events. Ensures all logistical aspects and details of events are arranged and confirmed prior to the...

  • Military OneSource

    6 days ago

    United States Magellan Health Full time

    This position is contingent on a contract award.Plans, directs, manages, and coordinates all tasks and activities required for the MOS contract related events. This role ensures events are successful and cost-effective—mindful of budget, time constraints, and high activity levels. Directs MOS event coordination and management to include all MOS components....

  • Mgr, Training, Military OneSource

    2 weeks ago

    United States Magellan Health Full time

    This position is contingent on a contract award.Responsible for developing and implementing effective training programs for the Military One Source (MOS) program as well as other State and community-based agencies that deliver, coordinate or oversee services to eligible persons. Responsible for leadership regarding advanced training activities, and for...

  • Instructional Designer Military OneSource

    6 days ago

    United States Magellan Health Full time

    This position is contingent on winning a contract award.This position designs, develops, implements and evaluates enterprise-wide learning solutions in support of Magellan's business objectives. Partner with SMEs and key stakeholders to develop learning paths and curriculum content that reflects sound instructional design based on adult learning principles...

  • Mgr., Clinical Care, Federal Service Center

    6 days ago

    United States Magellan Health Full time

    This Military OneSource position is contingent on a contract award.Responsible for the management, direct supervision and coordination of clinical and/or nonclinical management staff, including triage, non-medical counseling, utilization management and intensive care management staff, providing expertise in designated programs. Assists clinical management in...

  • Call Center Navigator, Federal Service Center

    1 week ago

    United States Magellan Health Full time

    This Military OneSource position is contingent on a contract award.Facilitates workflows by supporting Federal Service Center teams with administrative care coordination and support. Locates required services for participants, arranges access to services, and supports communication with providers. Provides non-clinical support to workflows involving...