Program Manager

4 weeks ago


Houston, Texas, United States Department Of Homeland Security Full time
Summary

This position is located in Field Operations Directorate, Office of Field Operations, District 33 Houston TX Field Office.

As an Program Manager, you will identify goals, objectives, critical milestones, and develop projects which serve as the basis for substantive changes in the organization and administration of its activities.



Duties
  • Provide guidance and recommendations to strengthen and improve the delivery of the successful standardization and implementation of major field office programs, projects, and initiatives.
  • Develop and deploy field office programs that support the day-to-day operations of the field office and the administration of immigration benefits.
  • Responsible for hearing and resolving informal complaints and grievances.
  • Directs staff who perform professional, technical, and administrative work.
  • Identify significant customer service issues and priorities for the field office.
  • Design, develop, and direct programs and projects which require in-depth analysis, problem solving, conceptualizing, planning, and management to support the strategic direction of the Field Operations Directorate.

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