Payment Solutions Manager
1 month ago
A Day in the Life:
The Payment Solutions Manager drives solutions for card payment processing, Global Daily Report of Business (DRB), Multi-Month rentals and Licensee relationship management. Serving as a partner, the Payment Solutions Manager collaborates with leaders across multiple locations and functions to understand and overcome challenges to provide card payment services that increase revenue growth and reduce costs. This role will develop and lead a high-performing team focused on payment processing and compliance.
We expect the starting salary to be around $104K; the actual salary will be determined based on years of relevant work experience.
What You'll Do:
- Drive and implement innovative ideas and solutions for card payment services that includes financial operations and back-office support across the Hertz Corporate and Franchise network.
- Conduct comprehensive reviews of card processor chargeback rates and interchange rates and develop solutions to reduce processing costs and exposure to bad debt.
- Evaluate Days Sales Outstanding (DSO), receivables analysis and forecasts, reconciliation reviews, interchange optimization, and chargeback rates to develop and maintain best practices and efficient processes.
- Conduct regular business reviews with external partners, managing performance and service level expectations.
- Manage and develop the global relationship with our Acquirers, keeping abreast of all policy and procedure changes including compliance regulations.
- Lead system and process testing on various company initiatives.
- Manage the Multi Month rental program, including ensuring requirements are met, escalations resolved, and analysis completed and shared with stakeholders.
- Maintain contact with those licensees and corporate accounts overdue on payments and near termination stage or under termination notice, prepare the watch list report of balance information on licensees, and inform them of cure dates or termination dates of their contracts.
- Review and analyze licensee financial statements for each fleet cycle, review monthly financial statements of financially insecure licensees and determine if licensee may continue leasing vehicles.
- Maintain a strong SOX control environment in the Multi Month, Licensee & Global Daily Report of Business (DRB) programs and ensure User Access Review (UAR) are performed on schedule.
- Provide expertise on Dynamic Currency Conversion (DCC) to all Hertz domains including the websites.
- Develop and lead a high-performing Payment Solutions team through leadership development, employee engagement and recognition, demonstrating accountability, performance management, and supporting career growth.
- Manage department compliance through documenting and supporting PCI, SOX, and Audit activities, driving Hertz policies and procedures, and complying with state and federal regulations.
What We're Looking For:
- 5+ year's Financial Operations experience
- Bachelor Degree in Business, Accounting, Finance, or related field
- Extensive knowledge of the card payment industry
- Strong working knowledge of requirements for car rental industry
- Accounting or Audit experience, preferred
- Demonstrated communication skills in cross-functional and multi-location environment with proven ability to influence and negotiate
- Ability to identify, develop, performance manage, and lead a team in a dynamic environment
- Ability to lead and proactively respond to a dynamic business environment
- Track record of process improvement and project delivery
- Ability to work under pressure and to tight deadlines
- Advanced proficiency in Microsoft Excel
- Excellent organization, time management, delegation, and prioritization skills
What You will Get:
- Up to 40% off the base rate of any standard Hertz rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts -Theme Park Tickets, Gym Discounts & more
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