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AR Specialist

3 months ago

Alexandria, Virginia, United States LGC Full time

Company Description

LGC Biosearch and LGC Standards Collections

Job Description

Position Summary:

We are seeking a dynamic and customer-focused Accounts Receivable Specialist to join our finance team. This role is primarily responsible for managing customer collections alongside building, managing, and maintaining strong relationships with customers. The ideal candidate will have a strong background in credit management, accounts receivable, and exceptional interpersonal skills. As an Accounts Receivable Specialist, you will play a critical role in ensuring timely payments, resolving customer exceptions, and fostering positive customer relationships within the finance function.

Qualifications

Responsibilities:

  1. Manage customer collections:
    • Monitor and track outstanding customer balances and aging.
    • Implement strategies to ensure timely payment and reduce delinquencies.
    • Proactively follow up with customers on overdue invoices and negotiate payment plans.
    • Initiate phone calls to customers to discuss payment statuses, overdue invoices, and payment arrangements.
    • Address and resolve customer disputes, deductions, and payment discrepancies.
    • Collaborate with cross-functional teams to investigate and resolve exceptions promptly.
    • Build and foster strong relationships with key customers.
    • Serve as the main point of contact for finance-related inquiries and escalations.
    • Use phone interactions to build rapport, address concerns, and ensure customer satisfaction.
  2. Perform credit assessments and customer approvals:
    • Evaluate customer creditworthiness and recommend appropriate credit limits.
    • Conduct thorough credit assessments and maintain up-to-date customer credit files.
    • Collaborate with sales and finance teams to ensure credit decisions align with business objectives.
  3. Manage customer invoicing and accounts receivable:
    • Generate accurate and timely customer invoices.
    • Verify invoice details, including pricing, discounts, and terms.
    • Perform accounts receivable ledger allocations and reconcile any discrepancies.
  4. Ensure compliance with regulations and policies:
    • Implement and adhere to relevant regulatory requirements.
    • Monitor compliance with internal credit policies and procedures.
  5. Drive transformational work within OTC:
    • Identify areas for process improvement and automation within the OTC function.
    • Propose and implement initiatives to streamline collections processes and enhance operational efficiency.
    • Collaborate with stakeholders to implement best practices and drive continuous improvement.
  6. Record and manage merchant / PCI DSS administration:
    • Maintain merchant accounts and ensure compliance with PCI DSS regulations.
    • Collaborate with finance and IT teams for secure payment processing.
    • Stay updated on industry standards and best practices related to payment security.
  7. Data accuracy and financial integrity:
    • Conduct regular data checks to ensure accuracy of customer and financial records.
    • Identify and rectify any data discrepancies or errors promptly.
    • Collaborate with GPO function and IT to implement system improvements and automation.
  8. Reporting and analysis:
    • Prepare reports on collections performance, credit metrics, and compliance activities.
    • Analyze trends and key metrics to identify areas for improvement.
    • Provide insights and recommendations to enhance collections effectiveness and operational efficiency.
  9. Support Shared Service Center (SSC) colleagues in performing their roles:
    • Collaborate with colleagues in the SSC to ensure smooth operations and efficient delivery of all services.
    • Provide assistance and guidance to SSC team members, addressing inquiries, escalations and providing support when required.
    • Share knowledge and expertise to help enhance the overall performance of the SSC.
  10. Support in OTC Transformation and Process Improvements:
    • Identify areas for improvement within the OTC processes and develop transformation initiatives.
    • Support in the maintenance of process documentation (e.g., SOPs and policies) and help maintain AR work instructions.
    • Support in implementing best practices and standardized procedures across the SSC.

Additional Information

Previous IFS experience.