ASG Support Technician

1 month ago

Dallas, Texas, United States Motorola Solutions Full time
Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview
VaaS, a "video analysis as a service" company, is a leading global provider of data and image analytics for vehicle location. The company's image capture and analysis platform, which includes fixed and mobile license plate reader cameras driven by machine learning and artificial intelligence, provides vehicle location data to public safety and commercial customers. Acquired in January 2019, this new product offering will expand the Motorola Solutions command center software portfolio with the largest shareable database of vehicle location information that can help shorten response times and improve the speed and accuracy of investigations.The Product Management Team works to ensure that products are aligned with customer needs and requirements, taking input from customers and internal stakeholders to define requirements for software development that enhance the product's value to the customer.
Job Description

As a Support Technician team member, this position provides excellent customer service to new and existing customers and internal customers by independently troubleshooting, installing, and supporting customers on software and hardware equipment such as laptops, servers, and LPR camera systems. The Technical Support II will be taking incoming calls from the support queue related to complex issues. Once the identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly, timely, and with detailed documentation in the ticketing systems. This is a metrics based support position that interacts with our customers via phone and/or E-mail.

Duties and Responsibilities:

  • With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras.
  • Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person.
  • Ensure timely and accurate set up of all systems
  • Phone Support during regular business hours and on-call availability during off hours
  • Monitor Chat sessions to assist other team members
  • Test systems to ensure they are working correctly
  • May be required to adjust systems, including mechanical, electrical, software or hardware, to make equipment functional depending upon the environment.
  • Follow the department process, procedure, and metrics for a technical support III technician
  • Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
  • Train customers on use of systems including software, hardware and installation.
  • Multi-task and have excellent time management skills
  • Understand the severity of an issue and escalate issues efficiently and appropriately.
  • Demonstrated strong work ethic

Preferred Qualifications:

  • Associates Degree in a relevant field and 1+ years of experience
  • OR 3+ years of equivalent work experience
  • 2+ years of Networking Experience
  • 2+ years of customer service experience

Position requires that the first weeks of training will be on-site at the Fort Worth, TX location.

This position is a remote position and candidates can be located anywhere in the US.

#LI-TW1

#LI-REMOTE

Basic Requirements
  • Associates Degree in a relevant field and 1+ years of experience
  • OR 3+ years of equivalent work experience
  • 2+ years of Networking Experience
  • 2+ years of customer service experience
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans
  • Medical, Dental, Visionbenefits
  • 401K with Company Match
  • 9 Paid Holidays
  • GenerousPaidTime Off Packages
  • Employee Stock Purchase Plan
  • PaidParental & Family Leave
  • and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.

  • Desktop Support Technician II

    1 week ago

    Dallas, Texas, United States Signify Health Full time

    This position is responsible for providing deskside and remote support to visiting CVS and Signify Healths internal users. Our internal employees leverage our company systems and hardware to perform functions of the job that involve collaboration vi Support Technician, Desktop Support, Technician, Technical Support, Service Desk, Escalations, Technology,...

  • Onsite Support Technician

    1 week ago

    Dallas, Texas, United States DMI (Digital Management, Inc.) Full time

    Onsite Support TechnicianJob ID Category Infrastructure SupportLocationUS-TX-DallasAbout DMIDMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support...

  • Desktop Support Technician

    3 weeks ago

    Dallas, Texas, United States Motion Recruitment Full time

    Our client is looking for a Desktop Support Technician for a 3-month contract in Dallas, GA 30157.Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...

  • Desktop Support Technician

    1 month ago

    Dallas, Texas, United States Motion Recruitment Full time

    Our client is looking for a Desktop Support Technician for a 3-month contract in Dallas, GA 30157.Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...

  • Inside Sales

    1 week ago

    Dallas, Texas, United States ASG: Surplus Group Full time

    Position: Inside SalesLocation: Dallas, TX Brand: Surplus Group Segment: Air Supply GroupSurplus Group, LLC buys and sells new and used surplus water-cooled chillers, air-cooled chillers and cooling towers used in HVAC and industrial process applications. We sell both to the domestic US market and export to Mexico, Canada, Asia, Central and South...

  • Customer Support Planner

    1 week ago

    Dallas, Texas, United States HAECO Full time

    Customer Support Planner & Heavy Maintenance Technician (HGES)Dallas, TX, USAReq #899Thursday, April 18, 2024Job Summary: The Customer Support Planner & Maintenance Technician will be responsible for performing maintenance in the field and the shop on mainly GE, CFM, and Pratt & Whitney commercial aircraft engines. The position is a 50/50 role and will...

  • Veterinary Technician

    1 week ago

    Dallas, Texas, United States Preston Royal Full time

    Position at Preston Royal Animal Clinic Veterinary TechnicianPreston Royal Animal ClinicDallas, TX 75230 More than a word, care is present in everything you do. At Preston Royal Animal Clinic, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself. We are a community of 400 clinics forming an...

  • Pharmacy Technician Coordinator

    1 week ago

    Dallas, Texas, United States University of Texas Southwestern Medical Center Full time

    Pharmacy Technician Coordinator Why UT Southwestern? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. At UT Southwestern, we invest in you with opportunities for career growth and development that align with your future goals and help to provide security for you...

  • Data Center Technician

    1 month ago

    Dallas, Texas, United States Microsoft Corporation Full time

    As a Data Center Technician (DCT) , you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center...

  • IT Field Technician

    1 week ago

    Dallas, Texas, United States Creative Solutions in Healthcare Full time

    This position will require extensive travel. A company car will be provided Must reside somewhere in East Texas. Creative Solutions in Healthcare is currently seeking an IT Field Service Tech to travel extensively throughout Eastern Texas. The Field Technician I role is an integral part of our team. We are looking for a competent Field Technician to provide...

  • Desktop Support Tech

    1 month ago

    Dallas, Texas, United States Aventiv Technologies Full time

    Welcome to Aventiv Please watch this brief video to find out if this is the place you want to beJob Purpose:The Desktop Support Technician is responsible for providing Helpdesk/Desktop Support services in a large corporate business environment blending on-site and remote associates. The position requires an onsite technician to image/prep equipment for...

  • Desktop Support Tech

    3 weeks ago

    Dallas, Texas, United States Aventiv Technologies Full time

    Welcome to Aventiv Please watch this brief video to find out if this is the place you want to beJob Purpose:The Desktop Support Technician is responsible for providing Helpdesk/Desktop Support services in a large corporate business environment blending on-site and remote associates. The position requires an onsite technician to image/prep equipment for...

  • Pharmacy Technician

    1 week ago

    Dallas, Texas, United States Parkland Health and Hospital System (PHHS) Full time

    Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a...

  • Upholstery Technician Sr

    1 week ago

    Dallas, Texas, United States General Dynamics Full time

    Responsibilities for this Position Position Title:Upholstery Technician Sr Date: May 21, 2024 Location: Dallas, TX, US Company: Gulfstream Aerospace Corporation Upholstery Technician Sr in GAC DallasUnique Skills:Interior Trim/ Upholstery Join our Gulfstream G600 team as a part of our Advanced Build teams. In this job you will work with a world class team of...

  • Upholstery Technician Sr

    1 week ago

    Dallas, Texas, United States General Dynamics Full time

    Responsibilities for this Position Position Title: Upholstery Technician Sr Date: May 21, 2024 Location: Dallas, TX, US Company: Gulfstream Aerospace Corporation Upholstery Technician Sr in GAC Dallas Unique Skills: Interior Trim/ Upholstery Join our Gulfstream G600 team as a part of our Advanced Build teams. In this job you will work with a world class team...

  • Control Systems Technician

    1 week ago

    Dallas, Texas, United States Palcare Full time

    Are you ready to showcase your tech skills? This is your chance! Join us and contribute to our client-focused approach in the IT field.If you're passionate about technology and enjoy traveling for work, we want to hear from you! PalCare is in search of a Full-Time Control System Technician to join our creative team.Take the opportunity to be part of a...

  • Materials Technician II

    1 week ago

    Dallas, Texas, United States Insight Global Full time

    A company in Dallas, Texas, is looking to expand their team by hiring **Experienced Technicians** to join before the summer months kick in. Key Responsibilities: - Conduct field and lab testing of various construction materials such as soils, aggregates, concrete, asphalt, and steel. - Collaborate with project managers, engineering technicians, and other...

  • Telecommunications Technician

    1 week ago

    Dallas, Texas, United States Bravo Technical Resources Full time

    Telecommunications Technician BravoTECH, a leader in IT staffing and staff augmentation services, seeks Telecommunications Technician for our preferred client in their Dallas, TX location. The qualified candidate will possess 6 months plus experience in three major areas, including: telecommunications and cabling including installing phone cables, general...

  • Support Engineer

    3 weeks ago

    Dallas, Texas, United States Nimble Robotics Full time

    About the RoleSupport Engineer is responsible for keeping system and robot uptime of the onsite fleet as high as possible through diagnostics, hands-on troubleshooting, and coordination with operations as well as engineering teams at HQ. You will be part of a team working to perform diagnostics, maintenance, and retrofits on production robots. You will be...

  • Support Engineer

    1 month ago

    Dallas, Texas, United States Nimble Robotics Full time

    About the RoleSupport Engineer is responsible for keeping system and robot uptime of the onsite fleet as high as possible through diagnostics, hands-on troubleshooting, and coordination with operations as well as engineering teams at HQ. You will be part of a team working to perform diagnostics, maintenance, and retrofits on production robots. You will be...