supervisory medical support assistant

Found in: beBee jobs US - 2 weeks ago

Hinesville, Georgia, United States Department Of Veterans Affairs Full time
Summary

The Supervisory MSA will provide clerical and administrative support for the Primary Care Service, which is part of the Ralph H Johnson VA Medical Center in Goose Creek, SC and Hinesville, GA. They monitor the status and progress of work and makes day-to-day adjustments in accordance with established priorities and will oversee the Primary Care Service. Gives on-the-job training to new employees in accordance with established procedures and practices.



Duties

This position requires an understanding of VHA Directives for: VHA Outpatient Scheduling Processes and Procedures, Consult Processes and Procedures, Outpatient Clinic Practice Management Process for managing patients when patient demand exceeds current clinic capacity, Priority Scheduling for Outpatient Medical Services and inpatient hospital care for service-connected Veterans. Knowledge of VA regulations, Systems Redesign Principles, local Medical Center Memoranda/policies, and standard operating procedures. The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for all Advanced Medical Support Assistant (AMSA) staff to include other Program Support Staff and is a foundational role within the Primary Care Service. Other assigned duties but are not limited to:

  • Providing program oversight, while directly managing and capturing the program's daily, monthly, and quarterly statistical data in order to track/report all services provided by the Primary Care Services.
  • Resolve complex problems to ensure patient services are met.
  • Evaluate new products, equipment, and systems to make recommendations for improved operations.
  • Identify educational or training needs.
  • Make final decisions on selections.
  • Evaluate performance and take disciplinary action when necessary.
  • Working collaboratively with the clinic nursing/physician supervisors.
  • Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.
  • Works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics.
Work Schedule: M-F, Varies

Compressed/Flexible:N/A

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: FS51186

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

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