IT Specialist

About Us

Vanilla is a fast-growing financial and legal technology company that is revolutionizing the way that people approach estate planning. As category leaders, we empower advisors to unlock decades of industry-leading expertise to create an extensive and valuable plan for their clients.

We are committed to creating an exceptional product and culture. We believe work is just one part of a happy, healthy life. We don't speak in startup tropes or have craft beer on tap. We're a small team of people that are very good at what we do and are happy to be doing it.

Job Summary

We are looking for a skilled IT Specialist with a focus on end-user support, security, and managing employee technology needs. As part of our Business Operations team, you will be instrumental in ensuring that all team members have the technological tools and support they need to excel in their roles.

This includes managing, troubleshooting, and optimizing employee laptops, and software applications. This person will be self-directed, and brings experience managing IT in a similar capacity. Your role will be pivotal in fostering a productive, secure, and efficient work environment for our rapidly growing company.
This position is hybrid, a few days a week are required based out of our Salt Lake City office.

Responsibilities

• Provide end-user support for employee laptops, including setup, maintenance, and troubleshooting of hardware and software issues.
• Manage inventory of hardware and software licenses, ensuring that all employees have the necessary tools and that these resources are efficiently allocated.
• Work to maintain and improve technical security measures, including those related to endpoint protection.
• Coordinate with external vendors and service providers for procurement and maintenance of IT equipment.
• Facilitate onboarding and offboarding processes for employees, including setting up necessary accounts, hardware, and software for new hires and managing access revocation for departing employees.
• Document IT processes and maintain a knowledge base for troubleshooting common issues and best practices for device management.
• Liaise with the Legal Team on training sessions for employees on best practices, security awareness, and efficient use of technology tools.
• Stay up-to-date with the latest technologies and trends in IT support and employee productivity tools.
• Manage and maintain compliance with technical SOC 2 controls

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• At least 5-8 years experience in IT support, specifically in managing and supporting employee laptops in a Windows and/or MacOS environment.
• Strong knowledge of computer hardware, software, and networking principles.
• Experience with IT security practices, including endpoint security and data privacy.
• Excellent problem-solving skills and the ability to provide hands-on support in a fast-paced environment.
• Self-directed, and able to deal with a high level of ambiguity
• Strong organizational skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.
• Exceptional communication and interpersonal skills, with a focus on providing high-quality support to team members.
• Familiarity with mobile device management (ie Rippling) and remote support tools is a plus.

Benefits

• Flexible paid time off policy
• Parental leave
• Medical, dental and vision benefits
• 401k match
• Budget for learning & development, health & wellness and office set up