Premium Ticketing Coordinator

3 weeks ago

West Palm Beach, Florida, United States teamworkonline Full time

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer

Position Summary:

The Premium Ticketing Coordinator is responsible for supporting regional-based initiatives, including VIP packaging and market-based pricing programs. The Coordinator will work closely with divisional-level management, ticketing teams, regional buyers, and any other stakeholders required to support daily Premium Ticketing department operations.

Essential Functions:

  • Support daily regional-based VIP Packaging initiatives by overseeing customer service channels, assisting with creation of merchandise, coordinating details required for program execution and disseminating information to customers as required
  • Maintaining market-based pricing programs, facilitating ticket holds, verifying ticket inventories/counts and availability, and inputting and updating ticket prices for events
  • Provide feedback to management team to help identify key data metrics and trends associated with events
  • Actively participate and share insight in departmental and regional calls on existing procedures and processes to improve overall ticketing strategy and functional operations
  • Serve as department's first point of contact for general customer service inquiries and escalations as necessary
  • Assist with department's administrative needs, projects, invoicing, etc. as assigned

Required Qualifications:

  • Minimum education requirement of High School diploma (BA/BS 4-year degree preferred in relevant industry)
  • 1-2 years of related work experience in the entertainment and/or sports industries
  • Proficiency with Microsoft Office applications including Excel, Word, Outlook, PowerPoint, etc.
  • Strong understanding of supply and demand-based economics and underlying principles
  • Familiarity with multiple ticketing platforms and associated technologies
  • Aptitude for analyzing and interpreting multiple data channels
  • Strong organization skills with the ability to work well under tight deadlines/pressure
  • Excellent oral and written communication and relationship building skills: ability to present information effectively and ability respond to questions and/or inquiries from co-workers, clients, and customers in a timely manner
  • Willingness and ability work long/irregular hours (including nights, weekends, holidays, etc.) and to travel for work, including for extended lengths of time, as required
  • Positive attitude and strong work ethic are a must

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

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