Kona Village

3 weeks ago

Hawaii, United States Banquet House Person Full time

OVERVIEW/BASIC FUNCTION
This position requires someone that is friendly, eager to learn and a self-motivator. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality. The Banquet House Person is responsible for setting up, maintaining, and refreshing meeting rooms and spaces for events according to hotel specifications and group requirements, courteously and efficiently. Maintains cleanliness and condition of the work areas and equipment. To work closely with the Food and Beverage team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team with a sense of Aloha.
KEY RESPONSIBILITIES
Guest Satisfaction
  • Ensures the delivery of Rosewood Relationship Hospitality and provides exceptional and memorable guest service.
  • Efficiently delivers an engaging refined and intuitive high standard of service with the respect of the Hawaiian culture and tradition.
  • Provides excellent service to internal customers in other departments as appropriate.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Establishes a rapport with guests maintaining good customer relationships.

Operations
  • Ensures that Rosewood standards are implemented and followed.
  • Ensures that all the Food and Beverage Sequence of Service are implemented.
  • Carry out the service to the highest professional standards in a genuine and intuitive manner.
  • Ensures the appropriate mise en place before and after service.
  • Carry out the service to the highest professional standards in a genuine and intuitive manner.
  • Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Effectively manages guest demands with dining room.
  • Gathers and records guest preferences
  • Works in a supportive and flexible manner with other departments, as one team.
  • Maintains par stocks of all equipment and guest supplies as required.
  • Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
  • Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
  • Clears and resets counters or tables at conclusion of each course.
  • Fully conversant with all aspects of the Micros System.
  • Computes bill and accepts payment
  • Performs the function of cashier as required.
  • Verifies cash received ensuring only genuine money been collected.
  • Verifies all credit cards presented by guest before to validity of the card.
  • Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
  • Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives based on preference, on dietary restriction, etc.

Other Duties
  • Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel's policies concerning fire, hygiene and health and safety.
  • Ensures high standards of personal presentation and grooming.
  • Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
  • Attends training sessions as and when required.
  • Carries out any other reasonable duties and responsibilities as assigned.

Group Specific
  • Contribute to ensuring that brand integrity and clarity are always maintained.
  • Is a "Brand Ambassador" at all times and ensures brand integrity and clarity are always maintained.
  • Model the company's culture, vision, mission and core values at all times.
  • Complies to the company policies.
  • Works with a sense of Aloha and in respect of the Hawaiian culture and tradition
  • Takes on other tasks in addition to the ones stated, in a reasonable framework.


QUALIFICATIONS & WORKING EXPERIENCE
  • 6 to 12 months experience in Hotel Food and Beverage operations or freestanding lifestyle restaurant
  • Background in upscale banquet operations preferred
  • Familiarization with Forbes standards is preferred
  • Fluent spoken and written in English
  • High School Diploma.
SALARY
  • $20.60 per hour

  • Kona Village

    3 weeks ago

    Hawaii, United States Guest Experience Agent (Butler) Full time

    We believe that life is made of many journeys: Inspiration, Wonderment, Curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Kona Village a Rosewood Resort currently seeks a Guest Experience Agent who is a well-rounded and seasoned individual to be part of our iconic Resort....

  • Nurse Practitioner job in Kailua-Kona HI

    2 days ago

    Hawaii National Park, United States Medical Staffing Associates Full time

    There is an exciting opportunity for an experienced Gastroenterology Nurse Practitioner to join Multi-specialty physician practice in Kailua Kona, Big Island Hawaii. They have an opening for an NP to join Gastroenterology team of one physician and one physician assistant. The group is looking for a nurse practitioner with previous gastroenterology experience...

  • Nurse Practitioner job in Kailua-Kona HI

    2 days ago

    Hawaii National Park, United States Medical Staffing Associates Full time

    There is an exciting opportunity for an experienced Gastroenterology Nurse Practitioner to join Multi-specialty physician practice in Kailua Kona, Big Island Hawaii. They have an opening for an NP to join Gastroenterology team of one physician and one physician assistant. The group is looking for a nurse practitioner with previous gastroenterology experience...

  • Nurse Practitioner job in Kailua-Kona HI

    2 days ago

    Hawaii National Park, United States Medical Staffing Associates Full time

    There is an exciting opportunity for an experienced Gastroenterology Nurse Practitioner to join Multi-specialty physician practice in Kailua Kona, Big Island Hawaii. They have an opening for an NP to join Gastroenterology team of one physician and one physician assistant. The group is looking for a nurse practitioner with previous gastroenterology experience...

  • Physician Assistant job in Kailua-kona HI

    2 days ago

    Hawaii National Park, United States Medical Staffing Associates Full time

    There is an exciting opportunity for an experienced Infectious Disease Physician Assistant to join Multi-specialty physician practice in Kailua Kona, Big Island Hawaii. The group is looking for a physician assistant with previous Infectious Disease experience. This is Monday-Friday, no weekends, no call position. PA will spend 2.5 days/week in clinic...

  • Physician Assistant job in Kailua-kona HI

    2 days ago

    Hawaii National Park, United States Medical Staffing Associates Full time

    There is an exciting opportunity for an experienced Infectious Disease Physician Assistant to join Multi-specialty physician practice in Kailua Kona, Big Island Hawaii. The group is looking for a physician assistant with previous Infectious Disease experience. This is Monday-Friday, no weekends, no call position. PA will spend 2.5 days/week in clinic...

  • Sommelier

    3 weeks ago

    Hawaii, United States Rosewood Hotels & Resorts Full time

    Job Description Press space or enter keys to toggle section visibility JOB SUMMARY The ideal sommelier candidate is proactive, upbeat, thorough, team-oriented, and has an immaculate attention to detail. The sommelier is responsible for delivering excellent wine service, while working with the service team to create world class hospitality. This position...

  • Kona Village

    1 month ago

    Hawaii, United States Cook 1 Full time

    OVERVIEW/BASIC FUNCTIONA person that is a team player with good people and communication skills. A person in this role needs to be highly organized and able to think critically. This person needs to be good at providing training and motivating their team. A positive attitude and work ethic is required with a "can do" attitude. To assist chefs in the kitchen,...

  • Kona Village

    4 weeks ago

    Hawaii, United States House Car Driver Full time

    OVERVIEW/BASIC FUNCTION:The House Driver is responsible for transporting guests to and/or from the hotel and local areas in a friendly, efficient, and courteous manner using safe driving practices. Performs the daily responsibilities of these positions and assists where necessary to ensure optimum service to guests/visitors.RESPONSIBILITIES: Maintain...

  • Kona Village

    4 weeks ago

    Hawaii, United States Banquet Lead Houseperson - On Call Casual Full time

    OVERVIEW/BASIC FUNCTIONThis position requires someone that is friendly, eager to learn a self-motivator and natural leader. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality. The Banquet House Person is responsible for setting up, maintaining, and refreshing meeting rooms and...

  • Kona Village

    4 weeks ago

    Hawaii, United States Banquet Lead Houseperson Full time

    OVERVIEW/BASIC FUNCTIONThis position requires someone that is friendly, eager to learn a self-motivator and natural leader. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality. The Banquet House Person is responsible for setting up, maintaining, and refreshing meeting rooms and...

  • Kona Village

    4 weeks ago

    Hawaii, United States Turndown Attendant Full time

    OVERVIEW/BASIC FUNCTION:Clean guest rooms as assigned, turn down rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.RESPONSIBILITIES:Maintain complete knowledge of and comply...

  • Kona Village

    1 month ago

    Hawaii, United States Public Area Attendant Full time

    OVERVIEW/BASIC FUNCTION:Clean public areas as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.RESPONSIBILITIES:Maintain complete knowledge of and comply with all departmental...

  • Kona Village

    2 days ago

    Hawaii, United States Restaurant Server Assistant Full time

    OBJECTIVEThis position requires someone that is friendly, eager to learn and a self-motivator. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality. JOB SUMMARYTo provide a genuine, professional, and intuitive service to guests and associates with respect to the company's high-end...

  • Kona Village

    4 weeks ago

    Hawaii, United States Banquet Houseperson - On Call Casual Full time

    OVERVIEW/BASIC FUNCTIONThis position requires someone that is friendly, eager to learn and a self-motivator. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality. The Banquet House Person is responsible for setting up, maintaining, and refreshing meeting rooms and spaces for events...

  • Kona Village

    2 days ago

    Hawaii, United States Pool & Beach Server Full time

    OVERVIEWThis position requires someone that is friendly, eager to learn and a self-motivator. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality. That position would also require the Beach attendant to be able to work outside in the heat for longer periods of timeQUALIFICATIONS &...

  • Kona Village

    2 days ago

    Hawaii, United States Banquet Server - On Call Casual Full time

    OVERVIEW/BASIC FUNCTIONThis position requires someone that is friendly, eager to learn and a self-motivator. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality. To provide a genuine, professional, and intuitive service to guests with respect to the company's high-end standards,...

  • Kona Village

    1 month ago

    Hawaii, United States Keiki (Kids) Club Attendant - PT Full time

    OVERVIEW/BASIC FUNCTION:To conduct a variety of scheduled indoor and outdoor activities as well as to facilitate the shift scheduled at the Keiki Explorer's Club and its requisite programs; to assist in all children's activities scheduled at the resort as well as to assist other departments in facilitating the enjoyment of our junior...

  • Kona Village

    2 days ago

    Hawaii, United States Food Runner (Server Assistant) Full time

    OVERVIEWThis position requires someone that is friendly, eager to learn and a self-motivator. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality.* HIGHLY COMPETITIVE COMPENSATION AND INDUSTRY LEADING BENEFITS*QUALIFICATIONS & WORKING EXPERIENCE6 months experience in Hotel Food and...

  • Kona Village

    1 month ago

    Hawaii, United States Sous Chef - Commisary & Events Full time

    OVERVIEW/BASIC FUNCTION:Control level of stock offood in house and what needs to be ordered, receive perishable items accordingto standards, apply and follow F. I. F.O. and storage system as per guideline.Provide a consistent quality of food and service to Internal and Externalcustomers, by adhering to and enforcing all Rosewood Hotel and resortsStandards of...