Medical Support Assistant
4 weeks ago
This Advanced Medical Support Assistant in located at the Bemidji CBOC VA Medical Center in Fargo. The incumbent's work impacts the administrative aspect of patient care, including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information. The AMSA is responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met.
Duties
Duties of this position are, but not limited to:
- Performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
- Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
- Independently manage position responsibilities with little supervision
- Set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
- Participates in the daily team huddles and weekly team meetings where patient care planning and management occur, except during staff shortages for coverage.
- Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
- Coordinates administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
- Ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning.
- Other duties as assigned
Telework: Ad-hoc available
Financial Disclosure Report: Not required
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