Program Analyst

4 weeks ago

San Diego, California, United States Department Of The Navy Full time
Summary

This position is assigned to the Navy Region Southwest (NRSW) Fleet and Family Support Programs (FFSP) to provide management support, technical guidance, analysis, and coordination of various NRSW FFSP programs in support of NRSW Fleet and Family Support Centers (FFSCs).

The FFSC is the Navy's primary agency for the delivery of an array of human services programs intended to enhance the stability and self-sufficiency of individuals and families, resulting in increased operational readiness.

Duties

Serves as Technical Advisor (TA) for the contractors in the NRSW FFSP Centralized Scheduling Center (CSC).

Oversees CSC operations to ensure CSC contractors are properly trained to coordinate appointment scheduling, customer service, and metrics/data analysis for all NRSW FFSC locations.


  • Creates and analyzes metric reports showing utilization, workflow, total contacts, external referrals, and other business data necessary to monitor, improve, and streamline FFSC program delivery. Creates and monitors tracking systems to ensure staff at all NRSW FFSCs properly and promptly enter metrics for all customer contacts. Identifies and resolves issues in lack of timely or thorough data entry, employee metrics training, and management oversight to ensure timely and comprehensive metrics.
  • Creates and provides live "in person" and virtual training, as well as selfpaced virtual training, on the Fleet and Family Support Management Information System (FFSMIS).
  • Conducts quality assurance on all programs FFSMIS entries for group programs, 1on1 consults, and information and referral (I&R).
  • Identifies programs and outreach initiatives to enhance NRSW FFSP recruitment of personnel, forming partnerships with external entities to promote FFSP vacancies. Standardizes all position descriptions, crediting plans, vacancy announcements, and interview questions in coordination with NRSW Non-Appropriated Fund (NAF) and Appropriated Fund (APF) Human Resources (HR) professionals.
  • Trains NRSW FFSC Directors on hiring practices, and ensures that all NRSW FFSC managers understand the recruiting process. Identifies retention programs and initiatives to launch throughout NRSW FFSP to increase unit work morale, teamwork, communication, and job satisfaction. Conducts "stay" and "exit" interviews with all outgoing NRSW FFSP staff at Region and installation level to identify opportunities to enhance FFSC retention.
  • Participates in virtual job fairs, manages NRSW FFSP virtual presence on recruitment sites, and identifies opportunities to increase recruitment pool for qualified candidates. Creates internship and volunteer contract documents and paperwork in compliance with program standards.
  • Creates and provides NRSW FFSP New Employee Orientation for all new employees to learn about the Region's functions and the FFSC service delivery philosophy.
  • Tracks background check status with the appropriate NRSW entities. Creates process outline for the onboarding process and tracks with all sites to ensure fingerprints are timely, background checks are submitted and renewed on time, and all other onboarding actions are completed.
  • Conducts employee training on virtual service delivery, conducting virtual workshops, designing curriculum for the virtual environment, and use of virtual tools. Coordinates all elements of the NRSW FFSP virtual service delivery program.
  • Trains NRSW FFSP staff on certification inspection standards. Supports resolution of certification findings, midcycle inspections, and selfassessments.
  • Implements regular NRSWwide needs assessments, including surveys and focus groups. Trains NRSW FFSP staff on conducting focus groups.
  • Monitors, assists, and provides program guidance to installation FFSC Site Directors on creating digital marketing plans. Works with NRSW FFSP staff to create digital media marketing plans, to include videos and social media posts, for use in marketing NRSW FFSP in diverse ways. Liaises with NRSW Marketing and Sponsorship to identify new opportunities for FFSP messaging. Develops and monitors website content for all NRSW FFSC locations.
  • Creates and monitors centralized registration system for online course registration.
  • Maintains All Partners Access Network (APAN) site for NRSW FFSP.
  • Researches and purchases information technology products to enhance virtual delivery.
  • Creates plan for podcasts, virtual selfpaced webinars, and digital marketing efforts to engage and inform customer groups on all NRSW FFSP programs. Partners with other NRSW FFR departments to raise customer awareness of NRSW FFSP.
Performs other duties as assigned.

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