Returns Clerk
2 months ago
- Process orders for
material or merchandise received by mail, fax, e-mail, EDI or telephone
from customer - Compile, sort, and
verify accuracy of data - Examine records such as
bills, computer printouts, bills of lading and related documents and inform customer of unit prices, shipping dates,
anticipated delays and any additional information needed by customer using
mail, e-mail, or telephone - Compile statistics and
prepare various reports for management - Investigate overdue and
damaged shipments or shortages in shipments for customers and/or common
carriers - Analyze complaints
concerning billing or service rendered, referring complaints of service
failures to designated departments for investigation, updating customers
on a timely basis - Provide back up support
for all accounts other than primary - Other duties as
assigned
- High school diploma or equivalent
- 1 year of experience with Microsoft Excel; can keep complex spreadsheets
- 1 year of experience with SAP or any
Warehouse Management System (WMS) - Effective written and
verbal communication skills in English - Can work overtime and weekends
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