Service Lead

3 weeks ago

King of Prussia, Pennsylvania, United States Burberry Limited Full time
INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.

RESPONSIBILITIES
  • Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a "quality control" supervisor ensuring that every interaction with a customer is memorable.
  • Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
  • Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
  • Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
  • Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
  • Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
  • Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
  • Lead by example by delivering the Burberry Experience to customers when necessary.
  • Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
  • Partner with store management to set goal expectations. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
  • Resolve difficult customer issues and escalate to management when necessary.
  • In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
  • Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
  • Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
  • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
  • Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
  • Additional duties as required.
PERSONAL PROFILE
  • Advanced knowledge of POS system.
  • Previous experience with Apple mobile devices and comfortable with the use of digital tools.
  • 1-2 years previous supervisory or management experience in retail sales.
MEASURES OF SUCCESS
  • Monthly Burberry Experience evaluation score
  • Managing performance improvement and development of associates
  • Improvement in every KPI within the retail scorecard
FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: USA || Pennsylvania (US-PA) || King of Prussia || RETAIL OFFLINE || MAINLINE || n/a ||

  • Technical Lead-SQL

    1 week ago

    King of Prussia, Pennsylvania, United States NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Lead-SQL to join our team in King Of Prussia, Pennsylvania (US-PA), United States (US). Job Responsibilities...

  • Sales Lead

    1 week ago

    King of Prussia, Pennsylvania, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Full Time Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great...

  • Sales Lead

    1 week ago

    King of Prussia, Pennsylvania, United States Chico's FAS Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.POSITION OBJECTIVE:The Full Time Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great...

  • Sales Lead

    13 hours ago

    King of Prussia, Pennsylvania, United States Chico's FAS Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.POSITION OBJECTIVE:The Full Time Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great...

  • Sales Lead

    12 hours ago

    King of Prussia, Pennsylvania, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Full Time Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great...

  • Lead Automation Engineer

    1 week ago

    King of Prussia, Pennsylvania, United States GlaxoSmithKline Full time

    Site Name: USA - Pennsylvania - King of PrussiaPosted Date: May Are you energized by the challenge of leading a team that delivers automated solutions to the Biopharm Industry? As a Lead Process Control Engineer, you will lead a small team of Control Engineers responsible for designing, planning, and implementing changes to control systems. These systems...

  • Lead Automation Engineer

    17 hours ago

    King of Prussia, Pennsylvania, United States GlaxoSmithKline Full time

    Site Name: USA - Pennsylvania - King of PrussiaPosted Date: May Are you energized by the challenge of leading a team that delivers automated solutions to the Biopharm Industry? As a Lead Process Control Engineer, you will lead a small team of Control Engineers responsible for designing, planning, and implementing changes to control systems. These systems...

  • Sales Lead

    1 week ago

    King of Prussia, Pennsylvania, United States Chico's FAS Full time

    With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented...

  • Sales Lead

    15 hours ago

    King of Prussia, Pennsylvania, United States Chico's FAS Full time

    With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented...

  • Sales Lead II

    1 week ago

    King of Prussia, Pennsylvania, United States Tapestry Full time

    Stuart Weitzman is a leading luxury accessories brand that is synonymous with strength in femininity. Defined by an energetic, modern and bold attitude, SW is known for its unique approach to melding fashion, function and fit in every silhouette. The brand's focus on creating timeless, effortless shoes and handbags that are engineered to empower women with...

  • Sales Lead II

    13 hours ago

    King of Prussia, Pennsylvania, United States Tapestry Full time

    Stuart Weitzman is a leading luxury accessories brand that is synonymous with strength in femininity. Defined by an energetic, modern and bold attitude, SW is known for its unique approach to melding fashion, function and fit in every silhouette. The brand's focus on creating timeless, effortless shoes and handbags that are engineered to empower women with...

  • Senior Business Analyst

    1 week ago

    King of Prussia, Pennsylvania, United States NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Senior Business Analyst - King of Prussia, PA to join our team in King Of Prussia, Pennsylvania (US-PA), United States...

  • IT Delivery Manager

    2 weeks ago

    King of Prussia, Pennsylvania, United States The Timken Company Full time

    Job Description:What Timken makes possible begins with you.Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. A career at Timken means you can have an immediate impact doing Work That...

  • IT Delivery Manager

    16 hours ago

    King of Prussia, Pennsylvania, United States The Timken Company Full time

    Job Description:What Timken makes possible begins with you.Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. A career at Timken means you can have an immediate impact doing Work That...

  • Construction Supervisor

    1 week ago

    King of Prussia, Pennsylvania, United States General Dynamics Information Technology Full time

    Req ID: RQ176139Type of Requisition: RegularClearance Level Must Be Able to Obtain: NoneJob Family: ConstructionSkills:Basic Electricity and Electronics,Communication,Construction,Construction Operations,Site DevelopmentExperience:2 + years of related experienceJob Description:This position reports to a Construction Manager, and is responsible for a subset...

  • Human Resources Manager

    4 weeks ago

    King of Prussia, Pennsylvania, United States Genesis Community Homes, LLC Full time

    Benefits:Company partiesDental insuranceHealth insuranceOpportunity for advancementPaid time offBenefits/PerksCompetitive CompensationGreat Work EnvironmentCareer Advancement OpportunitiesJob SummaryWe are seeking an experienced Human Resources Manager to join our team As our Human Resources Manager, you will be working closely with the entire company to...

  • Director, PV Strategy and Operations Excellence

    1 week ago

    King of Prussia, Pennsylvania, United States CSL Behring Full time

    CSL Behring is a global biotechnology leader, guided by a promise to save and improve lives. Millions of people around the world are living with rare and serious medical conditions. CSL Behring is committed to delivering medicines that improve their lives.With operations in 35+ nations and ~ 30,000 employees worldwide, CSL is inspired to develop and deliver...

  • Director, PV Strategy and Operations Excellence

    15 hours ago

    King of Prussia, Pennsylvania, United States CSL Behring Full time

    CSL Behring is a global biotechnology leader, guided by a promise to save and improve lives. Millions of people around the world are living with rare and serious medical conditions. CSL Behring is committed to delivering medicines that improve their lives.With operations in 35+ nations and ~ 30,000 employees worldwide, CSL is inspired to develop and deliver...

  • Customer Logistics Manager

    2 weeks ago

    King of Prussia, Pennsylvania, United States ConnectUs Corp Full time

    We are seeking a highly skilled and proactive Customer Logistics Manager to oversee our cellular devices logistics operations. This role is pivotal in ensuring timely delivery and management of cellular products and services, enhancing customer satisfaction, maintaining operational efficiencies and focus on delivering continuous measurable improvement to the...

  • Customer Logistics Manager

    16 hours ago

    King of Prussia, Pennsylvania, United States ConnectUs Corp Full time

    We are seeking a highly skilled and proactive Customer Logistics Manager to oversee our cellular devices logistics operations. This role is pivotal in ensuring timely delivery and management of cellular products and services, enhancing customer satisfaction, maintaining operational efficiencies and focus on delivering continuous measurable improvement to the...