Hostperson Lead

PRIMARY PURPOSE:

As a Hostperson Lead, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Greet and seat guest in gracious manner and distribute business among Food Servers equally
• Assist in accepting reservations, if applicable; answer phone in hospitable manner and confirm with manager large party accommodations
• Check billing status of casino, room, bill back, coupon and comp numbers to assist with closing check
• Direct Food Server, Bus Person, and Runner in their work procedures and performance and assist them in their tasks as it relates to billing, guest request or guest information
• Assist Assistant Manager in controlling intermission scheduling for all dining room staff and assure that they are properly relieved
• Maintain complete knowledge of entire menu and proper food handling presentation and service
• Arrange opening reports, floor plan and checks
• Maintain proper supplies for the hostess stand and podium, clean and/or dust host stand, podium, and food and beverage menus, maintain and make copies and stock host/hostess folder

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• Work varied shifts, to include weekends and holidays