Territory Service Technician

1 week ago

Fort Worth, Texas, United States Kerry Full time

​Requisition ID: 52702
Position Type: (US)Full Time
Workplace Arrangement:

About Kerry
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.About the role

The Kerry Field Service Technician provides prompt, high quality support of Kerry owned equipment. Reporting to the Senior Equipment Field Service Manager, the Technician duties include the installation, maintenance, and repair of related shaver/blenders and refrigerated equipment both on customer premises or at the technician's base location, as needed.

Key responsibilities

The typical hiring range for this role is $24 per hour and is based on several factors including but not limited to education, work experience, certifications. This position may also be eligible for a shift differential and/or overtime. In addition to your pay, Kerry offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and retirement contribution (all benefits and incentives are subject to eligibility requirements).

Essential Actions and Responsibilities:


• Create weekly planner by Customer Grade utilizing TST Equipment Performance Report to establish weekly routes. and report follow-up summaries to include Leads and Opportunities.


• Review work orders from Equipment Admin that have TST errors and resolve with corrective actions.


• Perform routine preventative maintenance on a regular basis for all assigned company equipment.


• Perform regional equipment trainings for sales and service personnel.


• Respond in a timely fashion to assigned repair requests, including emergency and after-hours repair calls when necessary. Complete and submit all necessary documentation within management guidelines.


• Install company equipment and train customer management, or designated personnel, on the proper use, maintenance, and cleaning of the equipment.


• Handle equipment installs, replacements or removals while completing and submit all necessary documentation within management guidelines and return equipment.


• Support sales team and initiatives.


• Maintain parts and equipment inventories ensuring management directed stock levels are maintained. Complete parts and equipment physical inventories as directed.


• Maintain hand tools, equipment, and service van to ensure safe operation and promote a professional appearance. Responsible for the service, maintenance, inspections, and cleaning of Kerry owned service vehicle within company guidelines.


• Establish strong relationships with customers and ensure customer satisfaction levels are maintained. Respond to all requests, including voice and email messages, within management guidelines.


• Travel outside the assigned territory to assist in the installation, repair, or maintenance of equipment.


• Willingness to work a flexible schedule as overnights & weekends will be required and may include long-distance travel.


• Perform other duties as required.

Qualifications and skills

​Kerry is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. Kerry will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. Additional information can be found at: Know Your Rights: Workplace Discrimination is Illegal ).

Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a "starter kit," investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.

Recruiter:
Posting Type: DNI

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