IT Specialist

Description

IT Specialist

Company: Hitachi Particle Engineering and Services, Inc.

Division: Operation Department, Business Operation Division

Location: Houston, TX

Status: Regular, Full-Time

The Company

Hitachi drives Social Innovation Business, creating a sustainable society through the use of data and technology. We solve customers' and society's challenges with Lumada solutions leveraging IT, OT (Operational Technology) and products. Hitachi operates under the business structure of "Digital Systems & Services" - supporting our customers' digital transformation; "Green Energy & Mobility" - contributing to a decarbonized society through energy and railway systems, and "Connective Industries" - connecting products through digital technology to provide solutions in various industries. Driven by Digital, Green, and Innovation, we aim for growth through co-creation with our customers. The company's consolidated revenues for fiscal year 2022 (ended March 31, 2023) totaled 10,881.1 billion yen, with 696 consolidated subsidiaries and approximately 320,000 employees worldwide. For more information on Hitachi, please visit the company's website at

Hitachi Particle Engineering & Services (HPES) had a merger with Accsys Technologies early in 2021. Together, they specialize in the manufacturing, installation, and servicing of ion linear accelerators. The final product is a complex assembly of parts that include high voltage systems, high vacuum chambers, and cooling systems. There is also another division of HPES (PBT – Proton Beam Therapy Division), and this group works out of a few hospitals around the country for Proton Beam Therapy solutions.

Summary

Under limited supervision, responsible for working with IT support providers to provide the overall planning, organizing, and execution of all IT functions (Applications, Infrastructure, IT Security/Compliance) for the company and its multiple sites.

Responsibilities include but are not limited to:

• Oversee communication and customer/client relationships with IT support providers to ensure the services meet end-users' and regulatory requirements as well as the support and maintenance of existing applications and development of new technical solutions.
• Coordinate with It support providers to ensure overall system stability and implement tactical approaches as well as drive strategic improvements.
• Coordinate overall security, regulatory and data privacy compliance, by aligning with internal and external requirements, and ensure that these systems are appropriately compliant.
• Monitor IT service providers including, but not limited to, measuring, reporting, and tracking end-user's satisfaction, measuring, reporting, and tracking service performance.
• Assist in identifying, developing, coordinating, and implementing initiatives/projects, and IT activities that create efficiencies, improve IT service quality, and increase IT security.
• Coordinate with IT Support Providers' controls (release, change, incident reporting, problem management, etc.) to ensure coherent processes and sustainable results.
• Document and implement internal IT policies and procedures adhering to internal and external rules and regulations and provide training to end-users as required.
• Deliver comprehensive communications to management regarding the IT status and activities in both written and presentation form.
• Monitor overall IT activities to ensure excellent support, both technical and non-technical, with outstanding customer service and end user satisfaction in a timely manner.
• Assist in developing and implementing Business Continuity and Disaster Recovery plans.
• Assist with audits conducted by parent company and implement changes as required.

Required Qualifications:

• Bachelor's degree in information technology, computer technology, or a similar field.
• Minimum of 5 years' experience in IT environment with progressive roles.
• Proficiency in computer hardware, software, cabling, installation, networking, and security
• Excellent coordination and organizational skills.
• Strong troubleshooting, analytical thinking, and problem-solving skills.
• Multi-tasking and time-management skills
• Good interpersonal skills and the ability to communicate effectively with technical and nontechnical personnel.
• 50% travel required.
• Performs other duties as assigned or directed.

Physical ACTIVITIES REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:

Lift and carry 20 pounds occasionally. Communicate by speech and hearing continuously. Write by hand and keyboard. Movement within office complex. Communicate by telephone and in person. Visual acuity needed for computer use, and reading of documents, schematics, and drawings.

MENTAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:

Moderate English reading and writing, and math skills. Ability to learn, memorize, and then accurately follow established procedures for routine or recurring tasks. Must be meticulously accurate in maintaining alpha numeric files, and in performing "self-reviews" of his or her own work.

Job conditions:

Works alone and with others in a general office setting.

Our Values

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn't impact your ability to do the job, including race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

Wa – Harmony, Trust, Respect

Makoto – Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin – Pioneering Spirit, Challenge

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to Queries other than accommodation requests will not be responded to.