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Semiconductor Field Service Engineer

3 months ago

Thornton, Colorado, United States Forge Nano Full time

SemiconductorField Service Engineer

Summary/Objective

ForgeNano Inc, a fast-growing materialscompany with a focus on manufacturing nano-scale coating equipment across awide range of markets, is seeking an experienced Field Service Engineerspecializing in Semiconductor equipment. This position covers a broadrange of advanced service duties, including servicing equipment in the field,performing remote/virtual service calls, participating in continual improvementefforts, and interacting frequently in customer-facing situations, whichrequire a friendly, patient, and professional attitude.

Essential Functions & Responsibilities

  • Perform on-site installation, service, modification, and repair of Semiconductor ALD coating equipment, with a focus on quality and customer satisfaction
  • Troubleshoot new problems remotely and in the field efficiently.
  • Co-author and follow necessary documentation for procedures, processes, and best-known-methods including work instructions, standard operating procedures, and completing relevant checklists
  • Support in-house semiconductor tool operations, demo coatings, and maintenance requirements
  • Interface with Forge Nano's R&D, Operations and Engineering teams for continuous improvement projects
  • Order / install parts and help manage inventory system
  • Maintain a safe work environment and staying OSHA compliant with relevant safety training
  • Adhere to both internal and customer standards of conduct
  • Professionally represent the company to the customer
  • Initiate management of changes or corrective action requests for continual improvement

Required Education and Experience

  • Bachelor's degree with 4+ years' experience OR Technical Associate's Degree or equivalent military training with 8+ years' experience
  • Industry relevant field-service and customer service experience
  • Proficient with Microsoft Office Suite: Outlook, Excel, Word, etc.

Preferred Skills and Experience

  • Prior experience in service and equipment repair in a cleanroom environment
  • Basic understanding of semiconductor deposition techniques and equipment design
  • Prior experience in installation, troubleshooting, maintenance, and repair of capital chemical processing equipment, while complying with customer procedures
  • Understanding of industrial safety standards and handling of hazardous materials
  • Able to travel frequently, and on short notice if required.
  • Excellent customer-facing communication skills
  • Experience following and/or writing work instructions and standard operating procedures
  • Diligent organizational skills
  • Ability to prioritize and execute tasks with stringent deadlines
  • Flexibility to take support calls outside regular business hours

Work Environment

Workis carried out in our large technical facility, remotely, and at customerlocations, often in cleanrooms and frequently with minimal physical clearance.While performing the duties of this job, the employee may handle hazardouschemicals at times. The employee will be required to wear all appropriatesafety equipment including but not limited to eye protection, gloves, steel toeshoes, lab coat, etc. An employee in this position works in an environment inwhich safety, environmental and health concerns may demand constant attention.Strict adherence to corporate and/or plant policies, rules and regulations inthese areas is required. Employee will also be subject to customer safetypolicies and procedures during field service visits.

Physical Demands

Thephysical demands described here are representative of those that must be met byan employee to perform successfully the essential functions of thisjob. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.

Theemployee occasionally will work near moving mechanical parts. The noise levelin the work environment is moderate. While performing the duties of this job,the employee is regularly required to talk or hear or communicate. The employeefrequently is required to stand; walk; and reach with hands and arms. Liftingof containers upwards of 50lbs will be required periodically.

Travel

Regular andfrequent travel up to 70% is expected for this position. Forge Nano is locatedin Thornton, CO. The employee is expected to reside within driving distance ofthe facility.

Compensation

  • This is a Full-Time hourly position, with possible overtime at 1.5×. Expected hourly rate range is $40-52/hr, based on experience.
  • Medical/dental/vision/disability and life insurance, holidays, PTO, Flexible Spending Account and 401(k) plan with additional voluntary benefits.

Forge Nano is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.