Field Operations Engineer

3 weeks ago

Denver, Colorado, United States Pano Full time

Who we are

The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos.

About Pano: Pano is a venture-backed early-stage climate tech startup that is the leader in wildfire early detection, leveraging the latest advancements in IoT, AI, satellites, and SaaS software to deliver actionable intelligence to customers. Pano leverages mountaintop cameras and satellites to detect the first traces of smoke and put real-time fire images in the hands of asset owners and first responders to speed up containment. Pano is already partnering with major utilities, fire authorities, and government agencies in the USA and Australia. Recent media coverage includes being named one of the Top 10 most innovative companies in AI of 2023 by FastCompany and recipient of the Innovative Mobile Service and Application Award at Mobile World Congress through our partnership with T-Mobile.

Pano brings together a diverse team bridging frontline, wildland firefighting experience with best-in-class know-how in operations, logistics, artificial intelligence, and software. Our team is composed of experienced technology professionals from companies such as Apple, Cisco, Nest, DoorDash and Meta. Headquartered in San Francisco with an office and factory in the Mission District, our hybrid team works from locations around the world. Founded in mid-2020, we've raised over $40M from leading VC funds.

We are seeking a highly skilled and experienced Field Operations Engineer to join our dynamic team in North America. This role is ideal for a professional with more than 5 years of experience in field engineering, possessing a strong background in technical support, system installation, maintenance, and troubleshooting. The candidate will be responsible for delivering high-quality services to our clients, ensuring operational efficiency, and contributing to the continuous improvement of our service standards. (Applicants must reside in Colorado)

What you'll do

  • Conduct on-site audits, installations, maintenance, and repair of complex equipment and systems
  • Provide expert technical support, troubleshooting, and problem resolution both remotely and on-site
  • Ability to direct third party service providers
  • Collaborate with cross-functional teams to improve product design and service delivery
  • Train and mentor junior engineers and technicians
  • Ensure compliance with safety protocols and company policies
  • Maintain detailed documentation of service operations and customer interactions
  • Manage service projects, ensuring timely and cost-effective completion
  • Provide feedback to the engineering team for product improvements
  • Stay updated with the latest industry trends and technologies
  • Ability to travel up to 66% of the time

What you'll bring

  • Bachelor's degree in Engineering or equivalent experience
  • Minimum of 5 years of experience in a field service engineering role
  • Strong technical skills in relevant technologies/equipment
  • Excellent problem-solving and analytical abilities
  • Outstanding communication and customer service skills
  • Ability to work independently and manage multiple tasks effectively
  • Willingness to travel frequently within North America and occasionally internationally
  • Ability to work in the field, including going up and down stairs and ladders

Pano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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