Front Desk Agent

2 weeks ago

Denver, Colorado, United States The Source Hotel & Market Hall Full time
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

Source: Hospitality Online

  • Front Desk Agent

    7 days ago

    Denver, Colorado, United States Hilton Hotels & Resorts Full time

    Full availability will be required to train and work day, night, and overnight shifts. Assisting guests with transations and supporting fellow team members to provide supreme customer service is expected. As a Guest Services Agent, you would be respo Agent, Front Desk, City, Guest Service, Hospitality

  • Front Desk Agent

    3 weeks ago

    Denver, Colorado, United States Wingate by Wyndham Denver Airport Full time

    The Wingate by Wyndham Denver Airport is seeking positive and professional Front Desk Agents to join our TEAM. If you have a passion for hospitality and enjoy connecting with guests consider this opportunity T.E.A.M Together Everyone Achieves MoreAs Front Desk Agent, you will be a member of our dynamic TEAM providing outstanding customer service, and...

  • Front Desk Agent

    1 month ago

    Denver, Colorado, United States Wingate by Wyndham Denver Airport Full time

    The Wingate by Wyndham Denver Airport is seeking positive and professional Front Desk Agents to join our TEAM. If you have a passion for hospitality and enjoy connecting with guests consider this opportunity T.E.A.M Together Everyone Achieves MoreAs Front Desk Agent, you will be a member of our dynamic TEAM providing outstanding customer service, and...

  • Front Desk Agent

    1 month ago

    Denver, Colorado, United States Hampton Inn & Suites Denver-Downtown Full time

    The Hampton Inn & Suites Denver Downtown is seeking positive and professional Front Desk Agents to join our TEAM. If you have a passion for hospitality and enjoy connecting with guests consider this opportunity T.E.A.M Together Everyone Achieves MoreAs Front Desk Agent, you will be a member of our dynamic TEAM providing outstanding customer service, and...

  • Front Desk Agent

    3 weeks ago

    Denver, Colorado, United States Hampton Inn & Suites Denver-Downtown Full time

    The Hampton Inn & Suites Denver Downtown is seeking positive and professional Front Desk Agents to join our TEAM. If you have a passion for hospitality and enjoy connecting with guests consider this opportunity T.E.A.M Together Everyone Achieves MoreAs Front Desk Agent, you will be a member of our dynamic TEAM providing outstanding customer service, and...

  • Front Desk Agent

    1 month ago

    Denver, Colorado, United States HomeTowne Suites Lakewood West Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $ $18.00 per hourWhen it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer...

  • Front Desk Agent

    1 month ago

    Denver, Colorado, United States HomeTowne Studios - Cherry Creek Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $ $21.00 per hourWhen it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer...

  • Front Desk Agent

    3 weeks ago

    Denver, Colorado, United States Hampton Inn & Suites Denver-Downtown Full time

    As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...

  • Front Desk Agent

    1 month ago

    Denver, Colorado, United States Hampton Inn & Suites Denver-Downtown Full time

    As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...

  • Front Desk Agent

    1 month ago

    Denver, Colorado, United States Hyatt Centric Downtown Denver Full time

    As Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...

  • Front Desk Agent

    3 weeks ago

    Denver, Colorado, United States Hyatt Centric Downtown Denver Full time

    As Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...

  • Hospitality Desk Agent

    1 week ago

    Denver, Colorado, United States Denver Rescue Mission Full time

    For over 130 years, front line employees have contributed to the life-changing work of Denver Rescue Mission. We invite you to join the Mission to address homelessness in Denver and Northern Colorado. The Hospitality Desk Agent is an integral member Hospitality, Agent, Hospital, Scribe, Program Coordinator, Healthcare, Benefits

  • Front Desk Agent

    3 weeks ago

    Denver, Colorado, United States Wingate by Wyndham Denver Airport Full time

    As Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...

  • Front Desk Agent

    1 month ago

    Denver, Colorado, United States Wingate by Wyndham Denver Airport Full time

    As Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...

  • Front Desk Agent

    3 weeks ago

    Denver, Colorado, United States Hyatt Regency Denver Tech Center Full time

    The Hyatt Regency Denver Tech Center is a 4-Star Full Service 451-room Hotel with 30,000 square feet of conference space, we are always looking for talented individuals with a hospitality attitude who truly want to make a difference every day If you are looking to make a difference, we want to talk to you We are conveniently located within the Hampden South...

  • Front Desk Agent

    7 days ago

    Denver, Colorado, United States Highgate Hotels Full time

    Compensation TypeHourlyHighgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    4 weeks ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?Position Rate: $19.50-$20.00 per hour DOEJob Close Date: June 30, 2024 or until filledPlease provide referencesWelcome to the Springhill Suites Denver Downtown. A bold and inspiring new hotel where contemporary design mingles effortlessly with world-class service. Here, you can have it all. An energized downtown location. Spacious suites that don't...

  • Front Desk Agent

    3 weeks ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?Position Rate: $19.50-$20.00 per hour DOEJob Close Date: June 30, 2024 or until filledPlease provide referencesWelcome to the Springhill Suites Denver Downtown. A bold and inspiring new hotel where contemporary design mingles effortlessly with world-class service. Here, you can have it all. An energized downtown location. Spacious suites that don't...

  • Front Desk Agent

    7 days ago

    Denver, Colorado, United States Kimpton Hotels & Restaurants Full time

    NEW Kimpton Claret Hotel at Belleview Station - Denver, COWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here.Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people...

  • Front Desk Agent

    1 month ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?The Embassy Suites by Hilton Denver Downtown and Convention CenterAre you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitalityThis Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEEDTM-certified...