it deskside suppott
1 month ago
What this job involves Installation maintenance diagnosis and repair of vendor products (IMAC services) Includes hardware and operating systems troubleshooting support Includes software support from key vendors (Microsoft Adobe etc.) Will ensure the proper team (Server Network Telecom and Messaging) is aware of and acting on any problem causing deskside issues Adherence to established Company-IT support processes and service procedures Will ensure Company-IT policies are being followed on supported devices Responsible for asset and inventory tracking for all Company/Client equipment on site Ensures customer satisfaction by advising customers of configuration and environmental factors which may impact product and system performance Responsible for issue tracking and resolution of tickets within the client SLA.
Must manage ticket workflow and obtain/maintain high client satisfaction Ratings Participate in corporate projects as assigned Will act as liaison to the IT organization Before you apply this is what we are looking for Have 5 to 7 years of experience working in a corporate business office Demonstrate problem determination and resolution of desktop hardware and software issues through the effective use of available technical resources or IT Vendor provided role Strong