Operations Manager| Ventura County Fairgrounds

Overview

The Operations Manager is responsible for the effective management and running of venue concessions operations including event planning support, food preparation and production, inventory, cash control, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, and any other tasks assigned by the GM. The Operations Manager must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event.

The Operations Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, promotion and transfer. The Operations Manager will provide oversight and resolution responsibility for employee performance issues. The Operations Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.

This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required.

This role will pay a salary of $64,480 to $67,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Responsibilities

• · All other duties as assigned by the General Manager.
• · Work in tandem with the General Manager to analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio.
• · Directs and assists managers in preparing and attaining future goals.
• · Assists General Manager in developing an effective management team.
• · Manage and run all venue concessions operations before, during and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the GM.
• · Assists the General Manager in evaluating each manager/supervisor performance and makes recommendations for their improvement.
• · Program and maintain the point-of-sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
• · Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
• · Ensure proper set-up of all concession's locations prior to doors. Set-up duties may include (but are not limited to): verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that LM or NFP Stand Leader has followed proper procedures for distribution and handling of cash.
• · Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
• · Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed by the GM.
• · Provide direction and oversight to Floor Supervisors, LMs, Concession Cooks, and CSRs. Ensure that all OVG and venue policies, procedures and practices are adhered to, including compliance with
• alcohol service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to GM immediately.
• · Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serves as a resource for POS applications, training, and hardware problems.
• · Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.
• · Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
• · Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods
• · Gives the managers/supervisors clear direction, and provide the necessary assistance for them perform their work.
• · Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
• · Establishes and maintains personal relationships with the Client, show managers, suppliers, vendors and the public that projects the venue in a positive light.
• · Enforces all OVG policies and procedures.
• · Practices excellent people skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary personnel related paperwork.
• Knowledge, Skills and Abilities:
• · Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• · Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
• · Ability to speak, read, and write in English and Spanish.
• · Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.
• · Ability to work well in a team-oriented, fast-paced, event-driven environment.
• · Possess a thorough working knowledge of all existing concessions locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• · Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• · Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Ovations and venue concession operations.
• · Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
• · Ability to handle cash accurately and responsibly.
• · Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.

Qualifications

• Education and Experience:
• · Associate's degree (A.A.) or equivalent from two-year college or technical school;
• Three to five yearsof related experience and/or training; or equivalent combination of education and experience.
• · Nationally recognized, advanced food service sanitation training course certification.
• Performing the duties of this position involves extensive and continuous standing and walking. The Concessions Manager is present on the concourse for much of the event, in addition to pre- and post-event. Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, crouch and crawl. The employee is frequently required to lift up to 50 pounds. The vision requirements include the ability to adjust focus, peripheral vision and close vision.