Supervisory Tax Examining Technician
4 weeks ago
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at
Duties
WHAT IS THE TAXPAYERS' SERVICES DIVISION? (FORMERLY KNOWN AS WAGE & INVESTMENT)
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
Customer Account Services - Electronic Products & Services Support, e-help Desk Operations, e-help Desk West.
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
As a Front Line Manager you will:
- Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
- Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
- Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
- Give advice, counsel or instruction to employees on work and administrative matters.
- Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
- Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
- Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
- Identify developmental and training needs of employees, providing or arranging for needed development and training.
- Initiate ways to improve production, work processes and/or to increase the quality of the work directed.
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