Consumer Customer Experience Manager

4 weeks ago

Hoover, United States Regions Full time

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Project Manager leads large or multiple complex projects with significant scope and impact while working independently on difficult assignments that are broad in nature requiring ingenuity with some latitude for un-reviewed actions or decisions. This position partners with business leaders and managers to manage projects and their delivery through multi-disciplinary teams to achieve specific business outcomes while being held accountable for project results. This position may have supervisory responsibilities for 2 -5 associates.

Primary Responsibilities

  • Shapes/leads organizational efforts translating strategy into results by converting business needs into tangible delivery work
  • Defines, develops, and manages the overall project schedule to ensure work is assigned and completed on time and within budget
  • Guides teams through project structuring, problem definition, issues identification, and resolution development using problem solving principles and past experience
  • Identifies, prioritizes, and quantifies project opportunities based on assessment activities and an understanding of high-level vision, performance gaps, and needs relative to business drivers within the banking industry
  • Identifies, engages, and leads multi-disciplinary teams to plan and deliver the business outcomes of the projects assigned
  • Assesses and manages risk throughout the project life cycle and works with key stakeholders to deliver risk mitigation plans as needed
  • Identifies and shapes opportunities to provide or create additional business value
  • Maintains responsibility and accountability for quality and accuracy of all deliverables associated with the projects assigned
  • Executes departmental projects and tasks as assigned
  • Mentors other associates in developing/honing business knowledge, analytical skills, and project management skills

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

  • Bachelor's degree in Business, Finance, Accounting, or related degree
  • Eight (8) years of project management related experience
  • Five (5) years of banking or financial services experience

Preferences

  • Project Management Professional (PMP) certification
  • Master's degree
  • Management / supervisory experience

Skills and Competencies

  • Ability to create and deliver influential large scale project communications with clarity, confidence, and enthusiasm
  • Deep understanding of project management methodologies and best practices Project Management Body of Knowledge (PMBOK), Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), Agile, etc.)
  • Demonstrated ability to manage time and multiple commitments / projects simultaneously
  • Expertise with Microsoft Office applications (Word, Excel, PowerPoint, Visio, Project)
  • Superior written / verbal communication, organizational, and analytical skills
  • Understanding of leadership development and engagement techniques in professional corporate settings

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$104,935.20 USD

Median:

$141,170.00 USD

Incentive Pay Plans:

Opportunity to participate in the Long Term Incentive Plan.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location DetailsRiverchase Complex North BuildingLocation:Hoover, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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