IT Technician

Location: All locations

Department: Office of Information Technology

Days and Hours: AY: Mon-Fri 8:30am-4:30pm; SMR: Mon-Thur 8:00am-5:00pm

Job Description:

• Demonstrate and promote a culture of diversity, equity and inclusion.
• Maintains the hardware and software throughout the College, including installation, configuration, and repairs of technology equipment within a networked environment; provides technical training and support for system users.
• Provides onsite support to other IT Technicians, Desktop Manager, and the Director of User Services, as well as other teams within the OIT Department.
• Provide onsite technical support for classroom instruction, professional development, and community events, including evening and some weekend events.
• Ability to work directly with people from diverse racial, ethnic and socio economic backgrounds.
• Install and configure personal computer hardware and peripheral equipment, including but not limited to monitors, keyboards, and CD/DVD drives; printers; laptops and other mobile devices.
• Perform routine maintenance and repair on computers and peripheral equipment, laptops, mobile devices, printers; network cabling and connected networked devices.
• Setup and deploy mobile devices, such as iPads, Android and Windows tablets and laptops.
• Troubleshoot and repair computers, printers, and other peripherals located in staff, faculty and student-use areas.
• Troubleshoot and assist with repairing network-connected, device-related issues, such as LAN and wireless connectivity and equipment connectivity (computers, printers, telephones).
• Install and configure computer software, including but not limited to, operating systems and applications such as Windows, Mac OS, and MS Office suite; various email applications and anti-virus software; third-party applications used in teaching and administrative environments.
• Coordinates/escalates technology issues with the OIT Help Desk, Network Services, and other OIT departments.
• Trains users including students, staff, and faculty, on the proper use of hardware and software.
• Creates and maintains good customer service relationships with students, faculty and staff.
• Assists faculty and staff in the utilization of AV equipment.
• Assists with troubleshooting, making minor repairs and maintaining AV equipment used in classrooms and event rooms; arranges for repairs and maintenance as necessary.
• Sets-up equipment such as microphones and auxiliary computer devices in special event locations such as the Camden Technology Center theater and banquet event rooms as well as other classrooms as needed.
• Provide occasional IT/AV support at evening and weekend high-profile events and meetings.
• Help maintain inventory control for all computers and computer-related equipment on all College campuses.
• Provides technical support as needed for community, outside client, and county activities.
• Respond to calls for support on other shifts and weekend emergency requests.
• Maintains all job-related documentation, including tickets, inventory forms, request forms, and SOP documents.
• Practice good communication skills with OIT department teams and other departments, faculty and students as needed to provide good customer service.
• Practice good follow up procedures on assigned projects, tasks and difficult or high-profile situations.

Minimum Qualifications:

• Associates degree plus 2-3 years of work experience in installing and maintaining desktop computer systems, laptops and mobile devices; or current A+ Certification or higher certification, plus 1-2 years of work experience.
• Experience working with and troubleshooting computer equipment issues in a networked environment; some experience with troubleshooting network issues.
• Experience with using various software deployment methods including deployment tools, scripts and batch files.
• Experience with video and sound equipment including projectors and racked AV equipment.
• Excellent interpersonal skills with a focus on customer service.
• Ability to work collaboratively in a team environment and on independent projects.
• Ability to use creative and out-of-the box thinking as well as standard industry methods for providing technical support.

Job Category: Administrative/Staff