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IT Laboratory Systems Support Analyst

1 month ago

Olathe, Kansas, United States Kcas, Llc Full time


Performing critical work that impacts our industry and our world's health while problem solving and innovating in the field – that is what we get to do every day at KCAS Bio. If that gets you excited too, then maybe working at KCAS Bio is for you.

When you work as an IT Laboratory System Support Analyst at KCAS, you further our mission by installing, configuring, performing IQ/OQs, supporting, and troubleshooting scientific software.

In this role, we will rely on you to:
  • Installation of scientific software
  • Performance of IQs for regulated software with limited support to OQs
  • Configuration of scientific software
  • Assists in the resolution of laboratory IT issues.
  • Resolution of IT tickets both scientific and general
  • Document processes and procedures for IT scientific related support functions, including end user self-service documentation.
  • Record information to BMRAM, KACE, and regulated systems.
  • Add user accounts, remove accounts, and unlock accounts for scientific and general software.
  • Perform account reviews.
  • Assist with lab data back-ups and retrieval.
To qualify specifically for this role, you will have:
  • 1-year related experience in a laboratory.
  • Experience in troubleshooting technical problems.
  • Experience supporting systems in a health sciences environment
  • Associate's degree in a related field.
  • Relevant coursework or certificates
  • Able to work on multiple projects·
  • Able to communicate with scientists·
  • Able to breakdown complicated processes and make them usable by non-experts·
  • Able to perform tasks with a sense of urgency·
  • Able to maintain a progress chart of multiple projects·
  • Self-motivated and deadline driven·
  • Have a genuine interest in learning new laboratory software and processes·
  • Perform all aspects of the job in a way that supports the company brand and supports company mission, vision and values.
(Please note this is a representative summary of responsibilities, not a comprehensive or exclusive list of the duties to be performed in any position. Employees must follow instructions and perform additional duties as requested.)

WHO YOU ARE

You will thrive at KCAS Bio if you enjoy a relational environment, are purpose- and values-driven, embrace constant development and supportive leadership, and enjoy being part of innovative work.

WHAT YOU'LL GET

Our benefits include, and extend beyond, the traditional package. At KCAS Bio, you will enjoy company sponsored events like food trucks, family days and spirit days.

You will grow in your career with KCAS University.

You will be able to connect with like-minded employees to further KCAS Bio's approach to key areas such as wellness, inclusion, and community outreach.

You will engage as an owner in our stock ownership program. You will have access to the latest technology. And you will be able to invest in the community with paid time off to volunteer.

WHO WE ARE

We are a fast-growing contract research organization (CRO) headquartered in Kansas City, pioneering the latest drug development in both human and animal health fields.

Demand for our expertise is growing and so is our need for great people to work in nimble, empowered teams committed to one another's growth. At KCAS Bio, we advance both great science AND great people.

KCAS Bio is proud to be an Equal Opportunity Employer. Among other things, we provide equal employment opportunities without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, sex, sexual orientation, gender identity, or any other legally protected category; we recruit qualified candidates without regard to citizenship status based on internal processes that enable us to hire the right candidates consistent with the appropriate U.S. Immigration framework;

and (3) we work with and provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs, observances, and practices. Anyone who needs reasonable accommodation may send an email to or call (for TTY assistance call 711) and ask for Human Resources.

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