Desktop Support Technician

1 month ago

Alpharetta, United States Computacenter AG & Co. oHG Full time

About the role

Roles at this level will contribute to the design and implementation of solutions.

What you'll do

  • Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
  • Contribute to the design and implementation of solutions to meet customer and contract requirements.
  • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
  • Analyze, Document, and report on work completed to ensure compliance with Company and Customer Procedures.
  • Ensures that operational documentation is fit for purpose and current to meet customer and contract requirements.
  • Develop best practice procedures and guidelines to ensure consistent compliance to customer and company procedures.
  • Provides specialist guidance and advice to less experienced colleagues to ensure consistent approach.
  • Escalate issues in line with company processes to ensure customer demands are met.
  • Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
  • Evaluate escalations and resolve appropriately to ensure customer demands are met.
  • Provide customer service to internal customers.
  • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
  • Identify own development needs in line with business objectives.
  • Acts as a role model for colleagues with regards to technical and behavioral competencies.
  • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
  • Ensure Department/Contract meets SLA performance targets.
  • Maintain and improve customer satisfaction levels.
  • Understand and adhere to policies and procedures.
  • Demonstrates relevant Winning Together values.
  • Keep skills up to date with IT industry standards as appropriate to the role/Contract.
  • Attain and maintain accreditations as appropriate to the role/Contract.
  • Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
  • Embrace and support Computacenter's mission and core values.

What you have

  • Legally eligible to work in the United States.
  • Works under general supervision. Uses discretion.
  • Works well in a team and motivated to work independently.
  • Demonstrates analytical and systematic approach to resolving complex problems and assignments.
  • Takes initiative in identifying and negotiating appropriate development opportunities.
  • Broad experience in IT Service environment.
  • Demonstrates the ability to absorb and apply technical information.
  • Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
  • Ideally certified in appropriate technologies to support business strategy.
  • Demonstrates an organized approach to work.
  • Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.
  • Proven ability to work under pressure and to tight deadlines.
  • Routine administrative skills
  • Demonstrates effective interpersonal, literacy and numeracy skills.
  • Demonstrates awareness of health and safety at work.
  • Experience of supporting and developing solutions for the following:
  • Windows 10 OS, Office 365 applications, Microsoft Teams, Activity Directory, Azure cloud services, Managed printing solutions, Teams Meeting Rooms, Group Policy, Microsoft Defender, Teams Telephony, Multi Factor Authentication; Microsoft Intune
  • Experience setting up and troubleshooting Logitech Microsoft Team kits.
  • Desired experience: Apple OS/JAMF, Autopilot, MECM, SharePoint, Microsoft Exchange

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.

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