Client Training Specialist

4 days ago

Oklahoma City, Oklahoma, United States Paycom Online Full time

The Client Training Specialist is responsible for being a point of contact for clients seeking technical assistance for Paycom software inquires for the client's assigned products. They will assist in driving ownership with clients for independent usage of Paycom products and be able to provide product feedback where applicable. They serve as a Paycom software subject matter expert on assigned products who troubleshoots through diagnostic techniques and reviews resources to determine the best resolution for the client. They are also responsible for analyzing, designing, implementing, and evaluating adult learning solutions focused on Paycom software and operational policies and procedures to drive learner performance, client retention and business results.

RESPONSIBILITIES

  • Be the subject matter expert on assigned Paycom software products and provide world class troubleshooting, resolution and service to Paycom's clients and client-facing departments.
  • Maintain expert-level product knowledge on assigned products through collaborative partnerships with Quality Assurance and Product Management departments.
  • Facilitate effective training delivery with clear and concise communication and professionalism using on-camera and virtual delivery methods.
  • Utilize adult learning principles to design learning programs and ensure effective knowledge transfer, retention, and skill proficiency in areas of critical performance; design and implement measures to test effectiveness, ensure continual improvement, and monitor for opportunities for improvement.
  • Assist with the creation of learning resources for all levels of Paycom product knowledge (basic, intermediate, advanced, expert), including but not limited to troubleshooting, frequently asked questions, set up and best practices.
  • Understand business objectives for client product usage and provide Product Management with client feedback to improve or adapt Paycom product offerings.
  • Partner with key internal stakeholders for client issues.

Qualifications

Education/Certification:

  • Bachelor's degree

Experience:

  • 1-2 years professional working experience with at least 1 of those years within a client facing role.
  • Experience troubleshooting complex client inquiries utilizing problem-solving and analytical skills or training on complex topics.

PREFERRED QUALIFICATIONS

Experience:

  • Experience within multiple modules of the Paycom software.
  • Previous experience in project management including initiating, planning, and executing complex projects.
  • Previous experience facilitating training for detailed/complex concepts in a manner for them to understand and implement.

Skills/Abilities:

  • Demonstrated ability to deliver instructional presentations
  • Ability to manage multiple projects concurrently with aggressive deadlines
  • Excellent communication skills, both written and verbal
  • Ability to clearly articulate the value of Paycom HCM solutions
  • Strong customer service and client relationship building skills
  • Strong problem-solving skills
  • Strong MS Office skills, specifically Excel
  • Strong organizational and time management skills
  • Ability to positively motivate and inspire others
  • Strong verbal and written communication skills
  • Ability to cast vision and drive strategy to achieve results
  • Ability to make sound judgement decisions
  • Ability to work effectively with others in all levels of an organization

COMPETENCIES

  • Ensures Accountability: Holds self and others accountable to meet commitments.
  • Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
  • Decision Quality: Makes good and timely decisions that keep the organization moving forward.
  • Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Plans & Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
  • Collaborates: Builds partnership and works collaboratively with others to meet shared objectives.
  • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of difference audiences.
  • Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity.
  • Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
  • Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations.

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. **To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:**


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