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Assistant Boutique Manager
4 months ago
ROLE OVERVIEW
The Assistant Boutique Manager will partner with the Boutique Director to lead, develop, and support the sales and/or operations of a Givenchy boutique to meet and/or exceed sales targets, overall employee and guest experience. A passionate, enthusiastic, motivating, and collaborative leader who in partner with the Boutique Director will continue to develop and build a culture of service excellence. Responsible for partnering with the Boutique Director to hire, train and provide feedback to the team to ensure all meet and exceed expectations within their role. A client experience manager who builds a climate of unsurpassed customer service and client development by maximizing the performance of enthusiastic and engaging sales, operations, and security employees. Someone who fully embodies the Givenchy DNA, putting the Client at the center of our equation. S/he will be a Givenchy ambassador in their community developing relationships with all businesses, such as hotels and community associations to help drive results. The Assistant Boutique Manager is to be the next point of contact for all team members in the absence of the Boutique Director.
KEY RESPONSIBILITIES
Deepen the relationship with our clients to achieve sales plan. Drive lifetime loyalty and spend with new and existing clients. Direct the sales team to drive client development activity to cultivate new and existing clients. Identify loyal clients' passions and social involvement in their community to build CSR opportunities. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Elevate the client experience by consistently delivering unique, personalized, memorable moments, both in store, through Omni channel and outside events. Ensure continuous Client Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Givenchy customer experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on clients' feedback to improve customer service. Assist the Boutique Director in mentoring and leading existing team and to develop and identify new talent to ensure and create a best-in-class service & selling environment. Continuously encourage, coach, and provide qualitative feedback. Ensure exceptional support to drive sales and customer service. Identify and execute efficiencies and best practices to help lead our Customer Service team, BOH team and Alterations team to provide a seamless guest experience. QUALIFICATIONS
5-10 years retail, hospitality, or Cross-industry experience 2-3+ years of management experience Bachelor's degree preferred. Excellent communication in verbal, written, and listening. Excellent presentation skills Advanced knowledge of Microsoft office, Outlook and ZOOM tools/ video-telephony technology. Experience with diplomatically managing multiple commitments to clients, teams, and operations. Multilingual is a plus. Reports To: Boutique Director
OUR ENGAGEMENT / WHAT WE OFFER
We believe in our talents and are committed to supporting and developing them throughout their careers. When you join Givenchy, you become a part of a luxury house that is a member of the LVMH Group, which comprises 75 luxury houses and boasts a robust HR culture:
We support your career development within the House and career growth within the LVMH Group. We ensure the enhancement of each individual's skills and facilitate regular professional development discussions. We provide health insurance, access to LVMH private sales, and other benefits. We offer two days of home-office per week. We develop Corporate Social Responsibility reinforce the positive environmental and social impact. At our Maisons, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.
The compensation for this position ranges from $75,000k- $100,000 annually. The rate of pay offered will be dependent upon candidate's relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.
