Triage Nurse RN

4 weeks ago

Edina, Minnesota, United States i-Health Full time

The Triage Nurse provides healthcare information, education, recommendations, and general nursing care to obstetric, infertility, & gynecologic patients in the clinic setting. Interacts with patients, physicians, nurse practitioners, clinic staff, & non-Haugen clinic personnel by phone, email, fax, and in person.

This is a part-time position working Monday, Wednesday, and Friday from 8:15 am - 4:45 pm out of our Edina location.

Haugen OB/GYN is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

  • Triage incoming calls, route calls to providers per protocols or as deemed appropriate
  • Review and communicate provider responses with patients
  • Route results to providers per protocol
  • Review and communicate with patients on labs and other tests per protocols and/or provider responses
  • Manage prescription refills, prior authorizations
  • Assist OB patients with MAC/Perinatology appointments as needed
  • Interact with Home Healthcare, Out-patient hospital services, other non-OGA healthcare providers/clinics per provider orders
  • Provide general resource information for providers and other clinic departments as requested
  • Documentation of all patient interactions/calls
  • Any and all other duties as assigned

Education and Experience Requirements:

  • RN: Diploma graduate from an accredited school of nursing; Bachelor's Degree (BSN) or Associate's Degree (ADN) in nursing from an accredited college; current or pending reciprocity, Minnesota State Board of Nursing license.
  • Previous OB and/or GYN experience required
  • Obstetrical assessment knowledge and experience required
  • Nursing triage experience preferred
  • Gynecological assessment knowledge preferred

Essential Requirements:

Ability to:

  • Comply with company policies, procedures, practices and business ethics guidelines.
  • Complete job required training.
  • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
  • Demonstrate prompt and reliable attendance
  • Work in the clinic, office or surgery center during business hours
  • Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
  • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
  • Communicate and interact in a respectful and professional manner
  • Prioritize workload while being flexible to meet the expectations of the daily operations
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
  • Understand and execute a variety of instructions
  • Effectively operate equipment and communicate on and operate the phone system
  • Work independently with minimal supervision
  • Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

  • Integrity - Do the right thing and take responsibility for what you do and say
  • Service - Consistently contribute to deliver an exceptional experience
  • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

  • Clinic/office setting

Notes

  • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
  • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.


Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.

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