Claims Team Manager

3 weeks ago

Indianapolis, Indiana, United States Liberty Mutual Insurance Full time
Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.


Description

In order to deliver an exceptional customer experience, a leader creates a culture of engagement by inspiring passion in others. A leader explores opportunities to continuously improve within a constantly changing environment. A leader challenges each team member to exceed expectations while developing professionally. A leader understands the vision of Liberty Mutual and can translate how their teams work connects to that vision. A leader confidently communicates what extraordinary claim service looks like and empowers their team to achieve superior result.

Leads a team of Workers' Compensation Claims Specialists who manage a portfolio of commercial insurance claims to achieve the best possible outcomes and deliver an exceptional customer experience. Contributes to the organizations success by developing talented employees, creating a work environment where employees feel appreciated, and exploring opportunities to continuously improve and adapt to a changing environment.

Responsibilities:

  • Supervises the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Claims Quality Standards.
  • Creates a high performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets.
  • Leads and actively contributes to a culture of continuous improvement and ensures utilization of tools and behaviors within the Liberty Management System to foster critical thinking and innovation around problem solving and development of standard work.
  • Responsible for building and maintaining internal and external customer relationships. Serves as a primary point of contact for agents, brokers and policyholders.
  • Hosts and facilitates in person and/or telephonic claim reviews on a continuous cycle and ensures Special Service Instructions are managed appropriately.
  • Often called upon to do presentations for existing and prospective customers.
  • Provides management oversight of claims files (non-litigated or litigated) within the unit, to include Manager Reviews on open inventory and reviews files to measure quality assurance discusses individual training and development needs.
  • Coaches to improve technical expertise within the team
  • Monitors, evaluates and approves, within assigned authority limits, claims reserves, settlements and payments that exceed staff authority thresholds.
  • Uses common reporting of data analytics to monitor claim production, inventory management, financial and quality compliance and claim volume trends and results. Data used to communicate team performance relating to production, significant achievements and areas for continuous improvement.
  • Manages compliance within internal and external parameters, including: Oversees Liberty Mutual/Helmsman state licensing compliance and adherence to fair claims practices.
  • Maintains awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor team compliance with Unfair Claims Practices.
Qualifications
  • Advanced knowledge of commercial property and/or casualty insurance claims investigation, loss assessment, reserving, insurance legal and regulatory environment, litigation and fraud awareness.
  • Ability to get work done through others, communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above, plan/organize work, analyze/solve problems, and focus on the larger picture.
  • Knowledge and capabilities typically acquired through a BS/BA degree (or equivalent) and at least 6 years of related experience.
About Us

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

  • Claims Reimbursement Specialist

    4 days ago

    Indianapolis, Indiana, United States Remodel Health Full time

    Benefits Specialist Job Description Remodel Health has helped employers to revolutionize the way health benefits are delivered to their employees since 2014. We've made it to the Inc 5000 list 5 years running, but we are most proud of getting people better plans at lower costs. Organizations have saved nearly $100M while actually improving their health...

  • Document Management Specialist

    3 weeks ago

    Indianapolis, Indiana, United States TEKsystems Full time

    Description:Job Duties Include:Scanning, organizing, and filing of hard copy and electronic records.Maintenance of physical records, both on and offsite.Assist Manager of Document Control and Training with maintaining Quality Management System Records.Administration of company change control processes and activitiesCreate reports on change orders, product...

  • Document Management Specialist

    4 weeks ago

    Indianapolis, Indiana, United States TEKsystems Full time

    Description:Job Duties Include:Scanning, organizing, and filing of hard copy and electronic records.Maintenance of physical records, both on and offsite.Assist Manager of Document Control and Training with maintaining Quality Management System Records.Administration of company change control processes and activitiesCreate reports on change orders, product...

  • Senior Project Manager

    4 weeks ago

    Indianapolis, Indiana, United States Michael Page Full time

    About Our Client Our client is a leader in the Commercial construction industry in the Midwest both in size and reputation. The client has over 300 professionals specializing in all facets of the construction industry including: Project Management, Field Supervision, Green Building Expertise, Building Information Modeling (BIM), Safety Management and Quality...

  • Senior Project Manager

    3 weeks ago

    Indianapolis, Indiana, United States Michael Page Full time

    About Our Client Our client is a leader in the Commercial construction industry in the Midwest both in size and reputation. The client has over 300 professionals specializing in all facets of the construction industry including: Project Management, Field Supervision, Green Building Expertise, Building Information Modeling (BIM), Safety Management and Quality...

  • Public Relations Manager

    4 weeks ago

    Indianapolis, Indiana, United States teamworkonline Full time

    Led by one of the most successful and innovative owners in motorsports, Chip Ganassi Racing has won 22 championships dating back to 1990. In addition, 2016 saw the team pick up their first-ever victory in the 24 Hours of Le Mans. Overall, Ganassi has won six of the seven most iconic races in the world of auto racing with wins in the Indianapolis times),...

  • Public Relations Manager

    3 weeks ago

    Indianapolis, Indiana, United States teamworkonline Full time

    Led by one of the most successful and innovative owners in motorsports, Chip Ganassi Racing has won 22 championships dating back to 1990. In addition, 2016 saw the team pick up their first-ever victory in the 24 Hours of Le Mans. Overall, Ganassi has won six of the seven most iconic races in the world of auto racing with wins in the Indianapolis times),...

  • Medical Insurance Collector

    4 days ago

    Indianapolis, Indiana, United States Rehab Medical Full time

    Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.S. company award winner Based in Indianapolis, Indiana our company's mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we invest...

  • Medical Billing Specialist

    2 weeks ago

    Indianapolis, Indiana, United States TEKsystems Full time

    Details About Medical Billing Coordinator Opening: Location: On-site in Indianapolis Hours: M-F first shift Pay: Based on number of years of billing experience Description:Submits claims accurately and timely.Process appeals and denials. Monitor, identify and resolve claim discrepancies.General knowledge of accounting principles and medical claims.Follow up...

  • Project Logistics Manager, Metals MCP India

    3 weeks ago

    Indianapolis, Indiana, United States Metso Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Project Logistics Manager, Metals MCP India

    4 weeks ago

    Indianapolis, Indiana, United States Metso Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Housekeeping Manager- Indianapolis Airport

    4 weeks ago

    Indianapolis, Indiana, United States Crowne Plaza Full time

    The Crowne Plaza Indianapolis Airport is looking for an Housekeeping Manager who will deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the Housekeeping Department. Personally demonstrate a commitment to customer service by responding promptly to guest needs. Commit to...

  • Team Member

    4 weeks ago

    Indianapolis, Indiana, United States Checkers Drive-In Restaurants, Inc. Full time

    PURPOSE OF YOUR WORK At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the Corporate Field Operations team you will be responsible for helping ensure we are 1st Choice for our Guests. Team Members will passionately serve our Guests, by providing excellent Guest service and fast, BOLD...

  • Team Member

    3 weeks ago

    Indianapolis, Indiana, United States Checkers Drive-In Restaurants, Inc. Full time

    PURPOSE OF YOUR WORK At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the Corporate Field Operations team you will be responsible for helping ensure we are 1st Choice for our Guests. Team Members will passionately serve our Guests, by providing excellent Guest service and fast, BOLD...

  • Team Member

    3 weeks ago

    Indianapolis, Indiana, United States Checkers Drive-In Restaurants, Inc. Full time

    PURPOSE OF YOUR WORK At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the Corporate Field Operations team you will be responsible for helping ensure we are 1st Choice for our Guests. Team Members will passionately serve our Guests, by providing excellent Guest service and fast, BOLD...

  • Team Member

    4 weeks ago

    Indianapolis, Indiana, United States Checkers Drive-In Restaurants, Inc. Full time

    PURPOSE OF YOUR WORK At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the Corporate Field Operations team you will be responsible for helping ensure we are 1st Choice for our Guests. Team Members will passionately serve our Guests, by providing excellent Guest service and fast, BOLD...

  • Team Member

    3 weeks ago

    Indianapolis, Indiana, United States Checkers Drive-In Restaurants, Inc. Full time

    PURPOSE OF YOUR WORK At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the Corporate Field Operations team you will be responsible for helping ensure we are 1st Choice for our Guests. Team Members will passionately serve our Guests, by providing excellent Guest service and fast, BOLD...

  • Nurse Audit Lead

    4 weeks ago

    Indianapolis, Indiana, United States Elevance Health Full time

    Nurse Audit Lead Supports the Carelon Payment Integrity line of business Location: This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles from our Elevance Health Pulse Point locations. Carelon Payment Integrity is a proud member of the Elevance Health family of companies, Carelon Insights,...

  • Nurse Audit Lead

    5 days ago

    Indianapolis, Indiana, United States Elevance Health Full time

    Nurse Audit Lead Supports the Carelon Payment Integrity line of business Location: This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles from our Elevance Health Pulse Point locations. Carelon Payment Integrity is a proud member of the Elevance Health family of companies, Carelon Insights,...

  • Nurse Audit Lead

    3 weeks ago

    Indianapolis, Indiana, United States Elevance Health Full time

    Nurse Audit Lead Supports the Carelon Payment Integrity line of business Location: This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles from our Elevance Health Pulse Point locations. Carelon Payment Integrity is a proud member of the Elevance Health family of companies, Carelon Insights,...